SALES ASSOCIATE (H/M)

Hermès, creadora, artesana y comerciante de objetos de alta calidad, es desde una maison familiar e independiente francesa con más de empleados en todo el mundo.
Impulsada por su permanente espíritu emprendedor y su constante nivel de exigencia, Hermès cultiva la libertad y la autonomía de cada individuo mediante una gestión responsable.
La empresa perpetúa la transmisión de un savoir-faire excepcional mediante un fuerte anclaje territorial que respeta a las personas y los recursos.
Dieciséis oficios nutren la creatividad de la maison, cuyas colecciones están presentes en más de 300 tiendas en todo el mundo.
Hermès Ibérica es una de las filiales de distribución del Grupo Hermès, establecida en España desde y con sus Servicios centrales situados en Madrid.
Operamos con alrededor de 100 empleados, y con un total de cuatro tiendas, dos en Madrid, una en Barcelona y otra en Marbella.
Somos embajadores de los valores de la Maison, con el foco en la calidad y el detalle, y un continuo esfuerzo por hacer sentir a nuestros clientes en casa.
KEY RESPONSIBILITIES 1.
Sales & Service Contribution to turnover of store through selling.
Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.
Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
Develop your knowledge of the after-sales support processes.
Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.
2.
Client Ensure strong customer communication during selling ceremony and in after sales.
Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.
Accurate CRM capture and recording of client data.
3.
Standards Active participation in store communications such as daily team briefings Demonstrate excellent communication skills - both verbal or written.
Maintain store standards and become familiar with daily procedures.
Ensure merchandise is handled with care and consideration.
Adherence and upholding of House procedures.
Familiarise yourself with the visual merchandising basics - both front and back of house.
Carry out regular stock replenishment and organisation of product.
Become acquainted with all metiers.
4.
Training Successfully participate in and complete any training provided Share information with colleagues and proactively convey learnings when interacting with clients COMPETENCIES AND SKILLS Acts as a team player Take initiative Demonstrates warmth and empathy, especially with objections Stays calm when under pressure whilst also being adaptable and versatile Acts as a true ambassador of the House Hold a high level of personal standards High level of English (at least a B1 level is required).
Other languages are a plus "Hermès Ibérica is committed to gender equality and equal opportunities at all levels and for all employees.
As a responsible employer, we are committed to ethics, diversity and inclusion.
Join the Hermès human adventure"