SALES ASSISTANT - LA ROCA

About working for Jimmy Choo:Jimmy Choo is a leading global luxury brand with an empowered sense of glamour and a playful daring spirit. Jimmy Choo products represent fine Italian craftsmanship and are famous for their quality and detail. Jimmy Choo has a global store network encompassing more than 200 stores worldwide.Part-time, Fixed-Term ContractMain responsibilities:Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling CeremonyDemonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviourDeveloping a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer serviceBuilding, developing and maintaining your own client database ensuring repeat visits and customer loyaltyResolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store managementPlaying an active role in replenishing stock according to company procedures and policiesMaintaining effective stock controls to ensure continued stock supply and ensure stock record accuracyParticipating and supporting the team in stock takes as and when requiredAttending and participating in all store meetings and training events as required ensuring good communication is maintainedParticipating in, and representing Jimmy Choo during promotional events and activitiesActively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all timesContributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performanceDemonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targetsActively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the CompanyCommunicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security proceduresSupporting the Store Manager and Assistant Manager in any back of house and administrative operations as requestedDemonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutiquePersonal AttributesEnthusiastic, self-confident and self-motivatedUnderstand and represent the luxury lifestyle image of Jimmy ChooProfessionalism is maintained under all circumstancesPrepared to go the extra mile to achieve targetsJimmy Choo PerksProducts allowance and discountBirthday day offExclusive employee salesEquality, diversity, and inclusionAt Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solution. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our difference. Jimmy Choo is proud to be an equal opportunity employer committed to inclusivity.If you want to become a part of the Jimmy Choo family, we’d love to hear from you – Apply today!