QUALITY AND SERVICE PROTOCOLS - AI FACTORY

About BSC   The Barcelona Supercomputing Center - Centro Nacional de Supercomputación (BSC-CNS) is the leading supercomputing center in Spain.
It houses MareNostrum, one of the most powerful supercomputers in Europe, was a founding and hosting member of the former European HPC infrastructure PRACE (Partnership for Advanced Computing in Europe), and is now hosting entity for EuroHPC JU, the Joint Undertaking that leads large-scale investments and HPC provision in Europe.
The mission of BSC is to research, develop and manage information technologies in order to facilitate scientific progress.
BSC combines HPC service provision and R&D into both computer and computational science (life, earth and engineering sciences) under one roof, and currently has over staff from 60 countries.
Look at the BSC experience.
BSC-CNS YouTube Channel Let's stay connected with BSC Folks! We are particularly interested for this role in the strengths and lived experiences of women and underrepresented groups to help us avoid perpetuating biases and oversights in science and IT research.
In instances of equal merit, the incorporation of the under-represented sex will be favoured.
We promote Equity, Diversity and Inclusion, fostering an environment where each and every one of us is appreciated for who we are, regardless of our differences.
If you consider that you do not meet all the requirements, we encourage you to continue applying for the job offer.
We value diversity of experiences and skills, and you could bring unique perspectives to our team.
Context And Mission   AI Factories is a strategic program that brings together science, innovation, and society through activities designed to promote the development and adoption of trustworthy, high-impact Artificial Intelligence.
This initiative will turn the BSC into an epicenter of AI (Artificial Intelligence) development, enabling both the public and private sector to drive high-impact science and technology R&D projects.
Reporting to the AI Factory Services Manager of the Business Innovation and Development Unit of BSC, you will analyze and protocol all the services of the AI Factory, identifying the necessary resources, both technical and personnel, studying existing processes, proposing improvements, creating new circuits, and generating the necessary documentation and training for the AI Factory team and all the back office of BSC, under the concept of continuous improvement BPM, using SMART criteria.
You will manage the relationship of advanced support services, both generically and in relation to the advanced support of the different strategic verticals of BSC, as well as with the strategic section of software, data, HPC, the Technology Transfer Department, and Business Development.
This project is funded by the European Union’s Recovery and Resilience Facility, in accordance with Council Regulation (EU) of 14 December , and regulated by Regulation (EU) of the European Parliament and of the Council of 12 February , in the context of the “BSC AI Factory” project.
The BSC AI Factory project has received funding from the European High-Performance Computing Joint Undertaking (JU) under grant agreement No .
The JU receives support from the European Union’s Horizon Europe Programme and Spain, Portugal, and Türkiye.
For more information, please check.
https://www.
sc.
s/join-us/excellence-career-opportunities/bsc-ai-factory   Key Duties   Creation and management of the operational protocols of the AI Factory.
Internal management of support levels.
Management of QA (Quality Assurance), BPM (Business Process Management), and TQM (Total Quality Management).
Implementation of SMART methodology and PDCA cycles.
Management of the AI Factory platform in terms of procedures and workflows.
Coordination with sectorial support specialists.
Definition of KPIs and monitoring of BI, for improvement proposals.
Prepare reports on protocol evolution, usage, and other parameters.
Analyze potential updates or improvements in the use of the AI Factory support service.
Requirements   Education University degree in Business Administration or related fields.
Essential Knowledge and Professional Experience More than 2 years in customer support service management.
Knowledge of customer relationship tools (CRM).
Knowledge of ticketing systems.
Experience in project management.
Experience with project management tools.
Additional Knowledge and Professional Experience Experience working with research organizations, public institutions, or in multi-actor European projects is highly valued.
Competences Strong organizational and multitasking skills.
Excellent written and verbal communication skills.
Strategic thinking, proactivity, and client-centered mindset.
Comfortable interacting with both scientific teams and business managers.
Proficiency in English; Spanish and/or Catalan are a plus.
Knowledge in innovation, data management practices, or similar is a plus.
Knowledge of Artificial Intelligence and HPC will be valued.
Conditions   The position will be located at BSC within the Directors Department We offer a full-time contract (37.
h/week), a good working environment, a highly stimulating environment with state-of-the-art infrastructure, flexible working hours, extensive training plan, restaurant tickets, private health insurance Duration.
3 years Holidays.
23 paid vacation days plus 24th and 31st of December per our collective agreement Salary.
we offer a competitive salary commensurate with the qualifications and experience of the candidate and according to the cost of living in Barcelona Starting date.
asap   Applications procedure and process   All applications must be submitted via the BSC website and contain.
A full CV in English, including contact details.
A cover/motivation letter with a statement of interest in English, clearly specifying for which specific area and topics the applicant wishes to be considered.
Additionally, two references for further contacts must be included.
Applications without this document will not be considered.
Development of the recruitment process The selection will be carried out through a competitive examination system ("Concurso-Oposición").
The recruitment process consists of two phases.
Curriculum Analysis.
Evaluation of previous experience and/or scientific history, degree, training, and other professional information relevant to the position.
- 40 points Interview phase.
The highest-rated candidates at the curriculum level will be invited to the interview phase, conducted by the corresponding department and Human Resources.
In this phase, technical competencies, knowledge, skills, and professional experience related to the position, as well as the required personal competencies, will be evaluated.
- 60 points.
A minimum of 30 points out of 60 must be obtained to be eligible for the position.
The recruitment panel will be composed of at least three people, ensuring at least 25% representation of women.
In accordance with OTM-R principles, a gender-balanced recruitment panel is formed for each vacancy at the beginning of the process.
After reviewing the content of the applications, the panel will begin the interviews, with at least one technical and one administrative interview.
At a minimum, a personality questionnaire as well as a technical exercise will be conducted during the process.
The panel will make a final decision, and all individuals who participated in the interview phase will receive feedback with details on the acceptance or rejection of their profile.
At BSC, we seek continuous improvement in our recruitment processes.
For any suggestions or comments/complaints about our recruitment processes, please contact recruitment [at] bsc [dot] es.
For more information, please follow this link.
Deadline   The vacancy will remain open until a suitable candidate has been hired.
Applications will be regularly reviewed and potential candidates will be contacted.
OTM-R principles for selection processes   BSC-CNS is committed to the principles of the Code of Conduct for the Recruitment of Researchers of the European Commission and the Open, Transparent and Merit-based Recruitment principles (OTM-R).
This is applied for any potential candidate in all our processes, for example by creating gender-balanced recruitment panels and recognizing career breaks etc.
BSC-CNS is an equal opportunity employer committed to diversity and inclusion.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other basis protected by applicable state or local law.
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