PART TIME TRAVEL COUNSELOR AFTER HOURS WITH ENGLISH AND AMADEUS AND/OR SABRE

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
What You’ll Do on a Typical Day.
Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Fare notes and doing re-bookings via different channels (chat, phone and mail) Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution Strong understanding of clients travel policy and can appropriately guide and consistently provide consultation to the customer Drive revenue promoting preferred suppliers when applicable Assistance around travel.
Visa, clearance of invoices, refunds/cancellations Exceeding expectations in regard to service and quality delivered to clients Observing standards/guidelines Ability to work in a goal-oriented service environment (KPIS) Takes the initiative to assist team members and management What We’re Looking For.
Minimum 2 years’ experience in Amadeus, Sabre would be a plus Amadeus proficiency in creating air, hotel and car bookings is a must Bachelor level degree appreciated Native or full working proficiency in English required, additional European Language would be a plus Minimum of 2 years´ experience in a similar position within the business travel industry Strong customer service skills with orientation on quality Both excellent written and verbal communication skills High knowledge of international geography Positive and proactive attitude Strong problem solving and/or critical thinking skills Ability to work on own initiative or as part of a team where required Used to working in a multinational environment Excellent time management and organizational skills Ability to work in a fast-paced and fast changing environment Works independently Proven ability to handle multiple priorities simultaneously This position is part time, with a 20 hours/ week contract and will be WFH (Working from home) for a better work life approach due to the shift rotation and working hours.
Location Spain - Virtual Location The #TeamGBT Experience Work and life.
Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do.
These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks.
get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more! All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status.
It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities.
Please, let your recruiter know if you need an accommodation at any point during the hiring process.
For more details, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\" please apply anyway.
You may be exactly the person we’re looking for! Click Here to Learn More