MANAGER GLOBAL/EU CUSTOMER AND CONSUMER QUALITY
Descripción de la oferta de empleo
Leads the development of the overall quality strategy for customers and consumers, defining KPIs and the setting of performance improvement targets Create and develop a high-performance team, able to define and lead the implementation of quality improvement initiatives Ensure continuous alignment between customers, the Henkel business, and the Henkel operations and supply chain teams.
Continuously report status of customer and consumer quality related activities and topics to upper management Ensure identification and escalation of high impact issues that put Henkel’s commitment or business status to its customers at risk Provide strong oversight to the activities related to critical, high impact customer and/or consumer dissatisfaction concerns or issues Support the Regional and Country quality teams in the deployment of their responsibilities and key improvement initiatives related to customer quality function, providing support, coaching, and direction as needed to achieve success and maintain consistency to Quality standards and customer requirements Deploy the customer and consumer quality strategy and programs in the European markets Provides quality systems and GMP training for R&D and NPI teams as needed Lead global transferring of quality best practices/lessons learned related to customers and consumers.
Drive initiatives to improve Quality Culture, with customers and consumers at heart.
What makes you a good fit Bachelor’s degree (B.
.) or equivalent; or 4-10 years related experience and / or training; or equivalent combination of education and experience.
Strong analytical / problem solving ability Strong communication skills - demonstrated ability to communicate and present to all levels of an organization Computer and Software Skills - Microsoft Windows, Word, Excel, Power Point, Visio.
Digital native is a plus Planning and Organizing Convincing and Influencing Partnership Skills Customer Orientation Open-mindedness, Flexibility Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Meal Allowance for each worked day Health insurance paid the employee with a tax exemption Well-being programme Discounts on company products At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences.
We believe the uniqueness of all our employees is the power in us.
Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 22/05/2025
- 20/08/2025
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