JUNIOR DESKTOP SUPPORT
Descripción de la oferta de empleo
Labs is a state of-the-art digital & IT innovation hub creating Europe's Leading Travel Experience for our customers.
The Ryanair platform has over 1 billion visits per year.
By joining Ryanair, you will develop cutting edge tech solutions inside Ryanair, transforming aviation for Pilots, Cabin Crew & Ground Ops, as well as driving the tech experience for our customers on Europe’s largest travel website! Ryanair Labs has more than 550 employees across our offices in Dublin, Madrid, Poland, and Portugal.
Our plan is to continue to grow our IT Labs Team so we are always on the lookout for the best talent.
Apply today for more information.
The Role A Junior IT Desktop Support role is required in our Madrid office.
Ryanair is expanding across Europe and Spain is now becoming one of the strongest growing regions in the company's network.
With new orders of 300 new Boeing 737-MAX-10 aircraft for delivery between to , Ryanair is looking to expand its IT support team to reinforce this growth.
Your responsibilities will include.
Responsible for end user support primarily for the Madrid office and remote users in Spain & Portugal.
Organise stock and inventory of IT equipment.
Imaging of PCs and Macs.
Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency, security, and automation of day-to-day tasks.
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
End-User/Client facing configuration of Office 365.
Working Knowledge of Active Directory.
Support Triage steps to determine User, PC, Network, or Application problems Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s.
Network Printer installation / troubleshooting.
Comfortable supporting mobile hardware (iPad, iPhone, Android).
Management and tracking of inventory through the full Asset Management Life Cycle.
Work on a variety of projects and report progress to the team lead weekly Experience Required.
1-3 years hand on desktop support experience in a busy IT environment (While some background in IT is necessary, a positive can-do attitude to learn and complete the work at hand is essential and will be considered).
Experience in remote PC fault diagnosis/troubleshooting Strong troubleshooting skills with PC hardware Knowledge of Active Directory, Microsoft Exchange, Windows , Office 365, Virtual Apps, Printing, Symantec Antivirus & Encryption, VPN, WDS, SCCM, ServiceNow, Jira.
Excellent communication and documentation skills are essential Good team player Fluent in English Base Support The Job will also require some travel where you will be expected to go to some of our bases and help on installations/Upgrade/Troubleshooting of IT equipment.
You will get full training on this with our existing base setup team.
Detalles de la oferta
- Sin especificar
- 06/05/2024
- 04/08/2024
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