IT WORKPLACE - INFRASTRUCTURE SPECIALIST (BASED IN BARCELONA)

Do your skills and experience not precisely match the requirements? MSF-OCBA is an organisation committed to promoting diversity and equity by providing equal access to professional opportunities.
We understand that women, people of colour, indigenous individuals, members of the LGTB+ community, and other underrepresented groups often hesitate to apply for employment if they don't meet all the requirements.
At MSF-OCBA, we strive to create a diverse, inclusive, and genuine workplace.
Therefore, if you're interested in this position but your experience doesn't align perfectly with the selection criteria, we encourage you to apply anyway.
You might be the ideal candidate for this or other positions.
GENERAL CONTEXT Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.
MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis.
As such MSF is by choice an association.
The IT Infrastructure Technician plays a crucial role in managing and maintaining the organization's IT infrastructure with a focus on Microsoft AD identification and access management, licensing, user devices provisioning, software deployment, and videoconference solutions among other organizational platforms.
This position requires expertise in handling a decentralized fleet of devices and users across the globe, providing T2 support, and ensuring proper documentation and knowledge transfer to T1 technicians and internal teams.
RESPONSIBILITIES.
1.
Microsoft AD Identification & Access Management.
Manage and administer Microsoft Active Directory, ensuring accurate user accounts, permissions, and groups.
Synchronize and align cloud (Microsoft Azure/Entra) and On-Premises Active Directory environments.
Implement and maintain identity and access management policies.
Adapt identity management systems’ features to new needs and challenges across the organization by working closely with internal clients and external experts on the matter.
Troubleshoot and resolve access-related issues.
2.
Microsoft Licensing and Non-Business Application User Licensing.
Monitor Microsoft Licensing assignment, ensuring compliance and optimal utilization.
Administer licensing for other business and non-business applications and ensuring proper and timely delivery to end users.
Conduct regular audits to verify licensing compliance and to identify potential improvements on its use.
3.
User Devices Provisioning and Lifecycle Management.
Follow-up the provisioning and decommissioning of user devices globally ensuring an optimal compliance with MSF OCBA standards.
Implement and maintain a comprehensive lifecycle management system for user devices.
Collaborate with procurement to ensure a proper selection of type and model of IT user devices and their timely availability.
4.
Software Deployment and MDM Management.
Develop and execute software deployment strategies.
Administer Mobile Device Management (MDM) for laptops, mobile devices, and tablets, and ensure it meets organizational needs following a flexible and adaptable approach.
Monitor the MDM and Security tool to check health and integrity of users and their devices and act accordingly.
Perform technical activities and measures to ensure that end user devices are secure, up-to-date, and compliant with organizational policies.
5.
Phone Service Management.
Administer mobile and landline phone services globally.
Troubleshoot and resolve phone service-related issues that fall into device configuration category.
Collaborate with service providers to optimize communication services and explore new technologies available in the market.
6.
User OS and Base Software.
Follow-up the deployment and maintenance of user operating systems.
Ensure standardization and security of base software across all user devices.
Implement updates and patches delivery procedures to mitigate vulnerabilities.
7.
Plan and Maintain Videoconference Solution.
Design, implement, and maintain videoconference solutions for office hardware and software.
Troubleshoot videoconference-related issues and optimize performance.
Stay informed about emerging technologies in videoconferencing.
8.
Decentralized Fleet Management.
Develop and implement processes for managing a decentralized fleet of devices and users.
Collaborate with regional IT teams to address specific needs and challenges.
Provide remote T2 support for users across different geographical locations.
9.
Documentation and Knowledge Transfer.
Create and maintain detailed technical documentation for solutions and procedures under their technical domain.
Share knowledge with T1 technicians and internal teams through training sessions and documentation reviews.
Keep abreast of industry best practices and technological advancements.
SELECTION CRITERIA Technical skills.
Proficient in Microsoft OS, Office 365 applications, Microsoft Azure/Entra and Microsoft Intune environments.
Proven experience with mobile device management tools (MDM) in decentralized environment.
Experience with deployment and maintenance of videoconference solutions and its integration with overall IT Infrastructure.
Education and experience.
University degree in Information Technology or related field or equivalent additional working experience.
Proven experience in a similar IT infrastructure role.
Certifications.
Desired relevant certifications (e.
., Microsoft Certified.
Azure Administrator, Microsoft Endpoint Administrator, Microsoft 365 Certified, CompTIA A+, Certifications on Videoconferencing solutions, etc.).
Language Skills.
Excellent command of the Spanish and English language.
Basic proficiency in French is desirable.
CONDITIONS Position based in any MSF OCBA Hub (Barcelona, MSF-Spain office delegations, Bogota, Dakar or Nairobi).
Final location will be subject to the employability of the preselected candidate (residency, work permit, etc.).
Duration.
permanent.
Full-time position.
Annual Gross Salary.
level HQ-3A based on MSF OCBA Reward Policy.
Subjected to local conditions Starting date.
end of April   HOW TO APPLY To apply, please submit your CV and cover letter.
Closing date.
April 14th at hours CET (Central European Time).
MSF is committed to achieving workforce diversity in terms of gender, race, nationality, and culture.
Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply.
We are committed to achieving a balanced gender distribution and therefore encourage women to apply.
All applications will be treated with the strictest confidence.
MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life.
MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination.
All selected candidates will, therefore, undergo reference checks.
Médecins Sans Frontières, as a responsible employer, under article 38 of “Ley de Integración Social del Minusválido de (LISMI)” invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position