IT SERVICE DELIVERY MANAGER (CLOUD INFRASTRUCTURE)

International company Professional development ¿Dónde vas a trabajar? Global chemical manufacturing company Descripción Collaboration with cross-functional teams-including cloud engineers, architects, and project managers-to evaluate and fine-tune cloud infrastructures, ensuring alignment between IT strategy and business priorities.
Spearheading cost efficiency and avoidance initiatives from concept through to implementation, operational handover, and closure.
Driving innovation and streamlining global cloud infrastructure and services portfolio to enhance agility and performance.
Collaborating extensively with cloud providers, internal stakeholders, senior executives, and IT professionals to ensure seamless delivery and alignment.
Owning service performance metrics and customer satisfaction, maintaining service excellence across platforms.
Managing and executing core support processes.
incident resolution, change and problem management, service request fulfillment, SLA tracking, and reporting through dashboards and regular status updates.
Delivering transparent and consistent performance reports to leadership, highlighting service outcomes and improvement areas.
Taking charge of high-impact incidents, coordinating resolution efforts, and fostering clear post-incident communication among stakeholders.
Navigating a matrixed organizational structure with resilience, demonstrating strong leadership, strategic communication, and solution-driven thinking.
¿A quién buscamos (H/M/D)? Bachelors' degree or comparable qualification in Information Management, Computer Science, Business Administration, or related fields.
5-7 years of hands-on experience in cloud cost management, with a focus on identifying optimization opportunities across IT environments.
Proven track record of 3-5 years in IT infrastructure service delivery, managing budgets, vendor contracts, and operational support.
Certified FinOps practitioner with expertise in cloud financial operations and governance.
Holds relevant ITIL certification, demonstrating proficiency in IT service management best practices.
Familiarity with Agile methodologies and tools such as JIRA for task coordination and sprint planning.
Solid working knowledge of cloud technologies and platforms-particularly Amazon Web Services (AWS) and Microsoft Azure.
Skilled at building and maintaining vendor relationships to ensure efficient support delivery and feature development within budget constraints.
Capable of working autonomously as well as collaboratively within team-oriented environments.
Detail-oriented mindset crucial for delivering high-quality, reliable results.
¿Cuáles son tus beneficios? Become part of a innovative Swiss-based company at the forefront of specialty chemicals.
Secure a long-term role with a permanent contract.
Thrive in a positive workspace located in Sant Joan Despí, with a flexible hybrid setup-two days onsite, three days remote.
Join a global network of tech-savvy professionals passionate about innovation.
Be immersed in a collaborative and inclusive work culture that values respect and supports your growth.
Utilize top-tier hardware and cutting-edge technology in your daily work.
Take advantage of a robust budget dedicated to advancing your skills and obtaining certifications.
Enjoy a comprehensive and well-rounded benefits package.
Benefit from clear and transparent policies regarding compensation, incentives, and recognition.