HEAD OF CUSTOMER SUCCESS & SUPPORT SPAIN
Descripción de la oferta de empleo
Your mission.
to unify, empower, and elevate our Spanish Customer Success teams, ensuring that we not only meet but exceed expectations in this critical market.
You will.
• Lead and inspire a team of 20+ professionals, fostering a highperformance culture rooted in collaboration, accountability, and innovation.
• Design and implement the ideal organizational structure for the postacquisition Spanish operation, ensuring seamless integration and clarity of roles.
• Merge and unify two distinct teams into one cohesive, motivated, and results-driven unit.
• Identify and activate key efficiency levers to accelerate time-to-value and boost team productivity.
• Evaluate, strengthen, and scale operational processes to ensure full team ownership and maximum efficiency.
• Analyse current and future customer needs, ensuring our services and solutions remain ahead of the curve.
• Streamline onboarding journeys, designing scalable and efficient paths to accelerate customer adoption and satisfaction.
• Drive strategic initiatives aligned with Silae’s long-term vision for Spain.
• Foster strong cross-functional alignment with key departments.
o Product.
Drive roadmap alignment through customer feedback.
o Sales.
Ensure seamless collaboration on renewals, upsell, and client health.
o HR.
Partner on talent acquisition and team development.
o Finance.
Support robust reporting and operational planning.
• Build strategic external partnerships to enhance and expand the Silae Spain ecosystem
Detalles de la oferta
- Silae
- En toda España
- Sin especificar - Sin especificar
- 03/07/2025
- 04/01/2026
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