GUEST SERVICES ASSOCIATE III

Job Description For Guest Services Associate III(HOZ) in Madrid,Spain.
Job Number Job Category Rooms & Guest Services OperationsLocation Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
ollow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
REFERRED QUALIFICATIONS Education.
High school diploma or G.
.
.
equivalent.
Related Work Experience.
No related work experience.
Supervisory Experience.
No supervisory experience.
License or Certification.
NoneMarriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Aloft, we arent your typical hotel-but we arent too cool for school either.
Were here to be our guests launching and landing pad.
Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or theyre in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot.
Were looking for confident self-expressers who arent afraid to draw outside the lines.
If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you.
In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.