GLOBAL IOT SERVICE PARTNER

Hello there! We’re  Vodafone Intelligent Solutions  (also known as _VO IS) and we’re looking for a   Global IoT Service Partner Your role in a nutshell.
Acts as an important role to ensure that the customers are satisfied with the IoT services Vodafone provides to them.
To take accountability for managing strategic global IoT accounts.
The Internet of Things Team is a function of technical experts with excellent communications skills providing dedicated in-life service consultancy to Vodafone’s biggest premium customers globally.
What you’ll do.
Act as the dedicated key contact for VFs IoT customer(s) globally Host customer service review meetings remotely Provide mainly reactive IoT technical service management Be involved by the Account Manager/Global Service Manager in customer service improvement plans/project Be consulted related to new processes which have an impact on the dedicated customers solution Represent VFs interests towards the customer and customers interest within VF IoT Operations    What you will bring to the team.
Fluent English ITIL v3 Foundation knowledge Technical understanding Very good negotiations and communications skills Customer focused approach Analytical mindset IPVPN background is an advantage In return we provide you with.
A dynamic environment where innovative ideas are always welcome A collaborative community where your professional goals and work are supported by a diverse team Access to internal trainings through Vodafone University and external trainings via other providers A supportive internal coaching and mentoring culture Opportunities to participate in company activities and Vodafone Foundation events Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU) Cafeteria package Private Medical Services Employee Assistance Program to support your wellbeing and mental health Life and accident insurance You can work remotely overseas for 20 days a year 16 weeks fully paid parental leave.
This applies to all non-birthing partners who become parents due to birth or adoption You and your family members can enjoy several discounts from our partners You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week   What you need to know about us   We are the engine that powers Vodafone around the world.
our work impacts millions of people around the globe every day.
If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.
#movewithus #_VOIS #VOISHU #LI-Hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.