GLOBAL CUSTOMER SERVICE REPRESENTATIVE, SPANISH & ITALIAN SPEAKING DUBLIN
Descripción de la oferta de empleo
- Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service.
Summarize the Q&A and log in to the knowledge management tool.
- Promptly escalate critical/ high-risk cases to the appropriate authority.
- Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
- Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
- Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
- Support ad-hoc projects and initiatives p.......
continua la lettura e candidati!
Detalles de la oferta
- Tik Tok
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 01/04/2024
- 30/06/2024
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