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FIELD SERVICES ENGINEER

Descripción de la oferta de empleo

Position Title: Field Service EngineerReports To: General Manager SummaryARKRAY is a global healthcare company that is contributing to the health and well-being of people all over the world through the discovery of new technologies. With over 63 years in business, our products are now being used in 80 different countries worldwide and still growing: especially in the European region. We are currently looking for the top talents who can help us accelerate our sales in this area.The Field Service Engineer will install, repair, maintain, and relocate ARKRAY’s medical diagnostic equipment in the point of care and clinical laboratory environment, utilizing their technical knowledge of diagnostic systems.Join us and build the future with ARKRAY!Duties and ResponsibilitiesPerform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments, and part replacement) and ensure on-going effectiveness.Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals.Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to ARKRAY’s customers by understanding customer needs and providing appropriate solutions.Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements.Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises.Maintain Device History Records and monitor modification and software upgrade status.Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution.Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins.Maintain/Keep updated the stock so that it is ready to use in a customer visit.Perform other duties assigned as the business may require..QualificationsDegree in Engineering or related fields.2+ years’ experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting (Urinalysis and Hb1Ac instrument experience preferred).Soft skills such as communication skills, teamwork, time management, and problem solving.Speaking business level EnglishDriving licenseWillingness to learn and work with other cultures.Able to lift and carry equipment up to 50 kg.LocationNorthern SpainFor more information about our company and products, please visit our website:http://www.arkray.co.jp/english/index.html
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Detalles de la oferta

Empresa
  • ARKRAY,Inc.
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 10/04/2024
Fecha de expiración
  • 09/07/2024
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