FASHION SUPPORT CONSULTANT (FRENCH-SPEAKING) – ON-SITE RB03

Experience the power of a game-changing career    Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a  Fashion Support Consultant  (on-site) you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
Career growth and personal development    This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time.
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role    In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a  Fashion Support Consultant  on our team, you will.
- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands  - Assist with order placement, changes, cancellations, and tracking   - Assist with orders, returns, billing questions, account updates, order placement, changes, cancellations, tracking  - Handle complaints, troubleshoot issues, and offer solutions    - Ensure a positive customer experience and aim to exceed expectations      Your qualifications    We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you.
- Are proficient or bilingual in French and advanced in English  - Have good disposition to work in a customer service environment  - Have strong written and verbal communication skills   - Have working knowledge of IT Platform, equipment, and applications.
Windows/MS Office   - Comfortable with typing and multitasking in digital environments     Don’t meet every requirement? No worries.
We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
If you feel you don’t check every box, we still encourage you to apply.
We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for you    We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your  unique lifestyle.
- Full-time 39 hours/week  permanent  contract.
rotative Monday to Friday - Salary euros gross/year + up to euros gross/year in bonus  - Central office location in Barcelona  - Full paid training on the company and the project you'll be working on  - Career development programs, specialized courses    Experience the best version of you!    At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”    Concentrix is an equal opportunity employer  We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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