DIRECTOR OF STRATEGIC ACCOUNTS (FASHION & LUXURY CLIENTS) WITH FRENCH

Summary: The position of Director of Strategic Accounts is responsible for developing new business relationships and serving as the first level of support to existing clients, as well as developing some new business leads. The Director of Strategic Accounts serves as a point of contact for the client, and is expected to consistently provide excellent customer service and consultation services. They will represent client needs and goals internally within TransPerfect to ensure successful project completion and client satisfaction. In addition they will develop relationships with prospective and existing clients to encourage new and repeat business opportunities.The successful candidate will have solid account management skills, excellent problem solving skills, the potential to design and implement technical solutions, and the ability to build strong relationships with clients and internal teams globally. Description:Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigationLead specific tracks of work for large complex digital and localization projectsAssist in creating and monitoring adherence to project plans/budgetsBe responsible for all client communication, understanding client goals and interests and discussing project requirements with clientsCommunicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managedWork closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the projectCoordinate with colleagues in other departments for the purpose of ensuring efficient workflowEnsure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolvedStrengthen and expand relationships with existing accountsAssist in new business development (proposal development, meetings, and presentations)Develop strong understanding of company capabilities and services, and effectively communicates offerings to the clientCompose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.Travel (including multiple annual conferences, client meetings) - domestic and/or internationalRequired skills:Excellent written and verbal English communication skillsNative level of FrenchMinimum Bachelor's degree or equivalentAt least 2-5 years of experience in account management and/or consultative sales for high-end enterprise-level clientsHigh level of relationship building with clientsConfident in cross-selling and up-selling across the client-companyInterest in the fashion and luxury sectorExcellent planning, organizational, and communication skillsResults-driven and ambitious with strong resilienceExcellent interpersonal and negotiation skillsKnowledge of project management toolsDesired skills and experience:Additional language skills in ItalianExperience within the digital/translation/localization industry, ideally in a sales capacityPrior experience in managing complex projects a plusTransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.We celebrate diversity and have a clear vision: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting