CYBER SECURITY SERVICE MANAGER
Descripción de la oferta de empleo
The Cyber Security Service Management function must maintain a close partnership with the other cyber security teams as well as JTI service providers.
You will play liaison role in coordination of activities between the outsourcing partner and JTI functions; setting priorities, manages escalations, ensures timely and accurate SLA reporting.
The function will report to Cyber Security Delivery Manager, JTI Security Teams, and external security vendors to maintain and support the implementation of agreed service strategies and solutions.
What will you do? Actively manage and monitor outsourced services and support to ensure service quality and efficiency, and achievement of service delivery objectives and deadlines.
Monitor and maintain controls/KPIs to ensure outsourced security services meet contractual commitments/SLAs, validate SLA reports, ensure proper visibility on the SLA reporting to interested parties and escalate deviations to the service delivery lead Prepare and deliver service reports for management Ensure that that the improvement plans are implemented according to JTI expectations and in alignment with JTI roadmaps Ensure all service processes including incident, change and problem management are executed following stipulated ITIL and agile best practices Support the Cyber Security Delivery Manager in ensuring the timely delivery of the outsourced security services, as per JTI quality standards, and in fulfilment of agreed-upon commitments, contractual obligations and service level agreement.
Strive for maximum effectiveness of all activities, minimize efforts and budget, maximize automation, challenge processes, and drive improvements Maintain and ensure good relationships between JTI cyber security teams and the service provider Manage and resolve service tasks effectively and efficiently, and within the agreed timelines Drive service provider to continuously meet and exceed JTI's expectations, and constantly aim to improve quality and efficiency of outsourced services delivery Manage and maintain a good relationship and collaboration with JTI Cyber Security vendors.
Address any concerns from service provider´s side and ensure these are being handled and resolved Support and work together with the service provider to continuously enhance the maturity of the outsourced services What are we looking for? University degree in Computer Engineering, Information Systems, or related field or relevant experience 2+ years of experience in Information Technology, with particular focus on Service Management and governance, Cyber Security Experience in cyber security service management and support in a global environment Excellent reporting skills Strong communication and presentation skills Coordination, organizational and meeting facilitation skills IT Service Process management and Standard/Procedures literacy Having previous experience within Project Management would be highly beneficial IT best practices knowledge – ITIL Certificate would be a huge asset What are the next steps – Recruitment Process.
Thank you very much for your interest in the role.
You are welcome to apply.
We will make sure every candidate will receive a reply within 2 weeks after the application deadline.
Detalles de la oferta
- Sin especificar
- Sin especificar
- 18/05/2024
- 16/08/2024
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... marked pragmatism and solution-oriented approaches......
Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......
The ideal candidate will be responsible for working with the project manager to ensure the participation of cross-functional stakeholders in furthering project goals... responsibilities • work with project manager to develop, drive, and implement project goals • manage communications stakeholders for......
Estamos buscando… a un/a social media manager con 2 – 3 años de experiencia gestionando redes sociales, comunidades digitales y desarrollando campañas de paid media... se valorará positivamente: manejo de herramientas de monitorización y programación (data studio, creator studio, business manager y......
Join our growing team as a key account manager in the gbs team, you will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies... as a global aggregator providing internet access and managed services in 190 countries......
Descripción:empresa española de terapias alternativas y astrologia precisa incorporar una community manager para su proyecto en madrid... requisitos del puesto promoción de la compañía en la web/conocimientos de redes sociales... manejo de herramientas de monitorización en redes y otros(analitics, audiense......
Especialista en marketing y ventas, con experiencia demostrable para integrarse de forma inmediata en el gran equipo de nuestra empresa tecnológica, gestionando toda la estrategia de marketing de nuestros dos principales proyectos digitales tecnológicos innovadores, consistente en un saas buscamos growth......
Job title: senior sales manager feed or food additives career level: middle-senior level country: spain city: flexible upon candidates' residence function: business development report to: vice president, vega group job overview: this is an important role that needs to leverage vega groups leading position......
Bus corporativo en martos - comedor job: p1 project manager schedule: full time employee status: regular job type: permanent contract join us !being part of our team, you will join:- one of the largest global innovative companies, with more than 20,000 engineers working in research & development- a multi-cultural......
Ssolid self storage estamos en fase de crecimiento para la que precisamos incorporar al equipo un: store manager ubicación madrid y alrededores para liderar el departamento de ventas y gestión online de centros de self storage... salario acorde a las expectativas de la posición......