CUSTOMER SUPPORT EXPERT WITH ITALIAN AND ENGLISH SOFIA
Descripción de la oferta de empleo
Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures.
Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments.
Monitoring merchant behavior in compliance with AML and internal T&Cs rules Utilizing decision-making abilities for reviewing customer business and adjusting payment limits Providing support to French and English-speaking customers through various communication channels, via phone, chat or email.
The role primarily involves outgoing calls with low phone volume, and each issue is handled through the most suitable channel.
Inbound calls are mainly escalations from Level 1 support, which is outsourced, and 60% of the work is not client-facing You’ll be great for this role if.
You possess excellent language skills in both Italian and English Communication is your st.......
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Detalles de la oferta
- sumup
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 03/07/2025
- 22/01/2026
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