CUSTOMER SUCCESS OUTBOUND/RETENTION (NATIVE ENGLISH SPEAKER)
Descripción de la oferta de empleo
Your primary mission will be to proactively engage with customers, identifying opportunities to enhance their experience, prevent churn, and account reactivation through outbound communications..
You'll be a vital link between Booksy and our valued customers, ensuring their long-term satisfaction and loyalty.
his dynamic role will see you actively reaching out to customers who show signs of churn risk, implementing retention strategies to keep them engaged and thriving.
You'll work proactively to identify opportunities for upselling, collaborating with other Booksy teams to develop migration plans.
A key part of your day will involve managing these customer relationships, conducting satisfaction surveys to assess the quality of customer service, and identifying areas for improvement.
You'll be responsible for providing product support, managing payment issues, and handling reactivations.
In this dynamic position, you'll actively engage with UK customers who are showing signs of churn and implement retention strategies to maintain their engagement and success.
You'll proactively identify upselling and cross-selling opportunities and will also be responsible for providing technical support when needed and identifying areas for improvement.
Detalles de la oferta
- Booksy
- En toda España
- Sin especificar - Sin especificar
- 08/07/2025
- 18/01/2026
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