CUSTOMER SUCCESS ENGINEER, EMAIL SECURITY | MADRID, ES

Customer Success Engineer, Email Security Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people.
At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for .
We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years () and recognized as one of the World's Top Female-Friendly Companies.
If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities • Plan and execute our post-sale onboarding process, to move the Harmony platform to production and provide the initial training • Assist and track customers with the ongoing deployment and usage of Harmony products and services • Author and contribute to knowledge base articles and user guides • Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers • Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Collaborating with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business • Develop and nurture relationships with key customer decision makers • Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal) • Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; act as the internal customer advocate Qualifications • Minimum of 4-5 years of experience in troubleshooting and resolving email delivery and mail flow issues, ensuring efficient and secure email transmission to intended recipients • Email authentication protocols like DMARC, DKIM, SPF, and similar technologies to ensure email integrity.
• Strong technical presentation and communication skills, both verbal and written in Spanish - mandatory.
• Demonstrated industry experience interacting with customers • Technical background in messaging and Internet security principles • Ability to work independently in a high-velocity environment • Energetic, hard working, positive attitude, team player, flexible yet organized and consistent • Good level of knowledge, verbal and written in English - mandatory.
It would be great if you also have.
• CISSP or other cyber security certification • Degree in Computer Science, Electrical Engineering or equivalent • Team player spirit! • Believe in learning new things every day!