CUSTOMER SERVICE SUPERVISOR

Position Summary.
Lead, train and encourage the CSR&PP team to boost the use of tools, technical resources and personal skills in order to build strong customer relationships, maintain 100% On time delivery & satisfaction and schedule the production lines while managing optimal inventory levels and leveraging plant resources Responsibilities.
Manage and guide the CSR & PP ETTS team in order to keep Customers (Service and Productive) 100% on time delivery and Satisfaction.
Assure the performance a correct execution of SAP Capacity Analysis and Production planning & leveling for Reman, Emissions and Turbo plants.
Review, analyze and communicate to finance and plant management the Monthly sales forecast for all productive customers for the campus.
Ensure that team members are trained and motivate them in order to keep the SAP housekeeping and parametrization for all current and new customers and products.
Maintain quality system documents such as Procedures, Manuals, Process and risk analysis updated.
Train and support CSR &PP members to achieve smoothness ramp ups for new customers and obsolescence procedures.
Assure that Customer returnable racks process is properly followed along with Warehouse Manager.
Perform any Plant internal audits and participate in assigned plant Walk-through inspections and make sure the CSR& PP are also attending.
Participate in Physical Count Process, lead and contribute to Inventory discrepancy analysis.
Profile & Job Experience.
Proficient English Business Administration / Industrial engineer or similar Specialty desirable.
Customer Service /Logistics / MRP/ SAP >2 years SAP (Modules PP/SD) >3 years Customer Service / Production planner Competencies.
Customer Focus Ethics and Values Functional/Technical Skills Conflict Management Organizational Agility Problem Solving Priority Setting Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website.
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