CUSTOMER SERVICE REPRESENTATIVE WITH ITALIAN
Descripción de la oferta de empleo
Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
Maintain up-to-date knowledge of products, services, and company policies.
Collaborate with cross-functional teams to improve processes and optimize the customer experience.
Be friendly, reliable, and on-time, showing initiative and ownership across all assigned tasks.
Competencies.
Customer Focus -Demonstrates a deep understanding of customer needs and strives to exceed expectations in every interaction.
Results Oriented - Driven by a desire to achieve and surpass performance metrics, with a commitment to delivering exceptional service and results.
Communication - Articulate and empathetic communicator who can.......
continua la lettura e candidati!
Detalles de la oferta
- viagogo
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 19/05/2024
- 17/08/2024
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
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