CUSTOMER SERVICE REPRESENTATIVE JOB DETAILS | OVHCLOUD

Customer Service Representative   Your main responsibilities   As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.
In addition, you are also responsible for commercial activities in order to develop existing customers.
Your future impact   In 6 months you will have accomplished     Inform and help customers via email, chat and phone on OVHcloud products and services   Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)   Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations   Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessar And in 1 year you will have mastered       Provide excellent customer service listening, analyzing and making recommendations (guide   the customer towards a profitable solution) to OVHcloud Premium customers and Partners     Provide pre and post-sale commercial support     Deal with customer’s requests and questions related to payments and invoices (billing)     Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support.
Skills required.
Basic technical knowledge in products.
domains names, web hosting, emails, etc.
Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
General knowledge of Linux and Windows Server  PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus  Excellent communication, organization and customer service skills  Strong teamwork skills, positive attitude, dynamic and enthusiastic  Passionate for technology and willing to learn and develop himself/herself  Fluent Spanish and French language are mandatory  English knowledge is mandatory (>B2)  Additional language mandatory French   RECRUITMENT PROCESS 1.
Meeting within 2 to 4 weeks with our hiring officer.
Belén 2.
Interview with the manager.
Jerôme 3.
Possible meet & greet session with the team or a coworker Compte Épargne Temps (CET) Intéressement Plan d’Épargne de Groupe (PEG) Plan d’Épargne pour la Retraite Collectif (PERCO) Carte Ticket Restaurant RTT Mutuelle et prévoyance d’entreprise* Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée* Subventions sport & vacances * pour tous les membres d’un même foyer JOINING THE OVHcloud JOURNEY OVHcloud values the diversity of the people it hires and supports.
For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself! SUSTAINABLE DEVELOPMENT AT OVHcloud.
A DEEP COMMITMENT Data has a powerful impact on every aspect of our lives.
It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign Explore our commitments that make a difference.
TO GO FURTHER Discover some of our passionate employees and explore their occupations at OVHcloud! ► YouTube OVHcloud Careers Do you want to contribute to unique projects and build the free cloud together? Let's go! At OVHcloud, we are driven by the same desire.
to build the future together and support the freedom to innovate.
Discover the major player in free and responsible cloud computing.
YOUR JOB Customer Service Representative   Your main responsibilities   As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.
In addition, you are also responsible for commercial activities in order to develop existing customers.
Your future impact   In 6 months you will have accomplished     Inform and help customers via email, chat and phone on OVHcloud products and services   Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)   Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations   Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessar And in 1 year you will have mastered       Provide excellent customer service listening, analyzing and making recommendations (guide   the customer towards a profitable solution) to OVHcloud Premium customers and Partners     Provide pre and post-sale commercial support     Deal with customer’s requests and questions related to payments and invoices (billing)     Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support.
Skills required.
Basic technical knowledge in products.
domains names, web hosting, emails, etc.
Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
General knowledge of Linux and Windows Server  PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus  Excellent communication, organization and customer service skills  Strong teamwork skills, positive attitude, dynamic and enthusiastic  Passionate for technology and willing to learn and develop himself/herself  Fluent Spanish and French language are mandatory  English knowledge is mandatory (>B2)  Additional language mandatory French