CUSTOMER REPRESENTATIVE (PORTUGUESE-SPEAKING) - ON-SITE

In this dynamic role, youll interface with customers via inbound/outbound calls and/or via the Internet.
This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding clients products and/or services.
Reimagine your career! Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.
Were recognized with awards like Worlds Best Workplaces, “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for a Portuguese-speaking Customer Representative (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
At Concentrix + Webhelp, there’s real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role As a Customer Representative on our team, you will.
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.- Take incoming calls from boutiques and shops and resolve demands.- Log call details onto call management systems and provide response and resolution within SLA.- Maintain service and product knowledge and expertise associated with applications specific to individual customers.- Escalate potential service issues initially with Mentor.
To follow all the processes and procedures of the project.- To understand and comply with administrative duties  Concentrix + Webhelp is a great match if you.
- Are proficient or bilingual in Portuguese plus an advanced level of  Spanish - Have good disposition to work in a customer service environment - Have customer care skills – ability to listen to and understand the customers’ need - Can take ownership of, and progress calls to resolution or to escalate call to resolution It will be a plus if you have.
- Have working knowledge of IT Platform, equipment, and applications.
Windows/MS Office/ internet configuration is a plus If you feel you don’t check every box, we encourage you to apply anyway.
Well do our best to match you with the right job, whether it’s this or another role.
What’s in it for you In this role, we offer benefits that help you support your unique lifestyle.
- Full-time 39 hours/week contract.
Monday to Friday to - Salary euros gross/year + up to euros gross/year in bonus - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project youll be working on - Career development programs, specialized courses, and language classes  Reimagine the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over game-changers around the globe call Concentrix + Webhelp their “employer of choice.” Concentrix + Webhelp is an equal opportunity employer  Were proudly united as one team, one company, globally.
Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
RRQ-PORTUGAL