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CUSTOMER EXPERIENCE INTERN - MADRID

Descripción de la oferta de empleo

Your Mission Be the first point of contact with new members and support during the application process Organize and participate in events to build community and boost brand awareness Management of the room occupancy to ensure high occupancy Ensure an excellent customer experience (NPS, CSAT) Find and develop new partnerships with services providers Analyze and relay community feedback to relevant internal stakeholders Manage the day-to-day incidents logged by our members (structuration and organization of the tasks to do) Analyze the incidents and propose solutions to improve the physical product Analyze, on a monthly basis, the property management metrics (incidents, CSAT, energy consumption) Monthly house tour of the properties to check the quality of the product and tools.
our ProfileAnalytical approach and problem-solving attitude.
You can easily understand complex matters and come up with innovative and strong solutions.
xceptional oral and written communication skills and able to develop engaging content.‘People person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
ou’re fluent in Spanish & English.
ntrepreneurial mindset, you are a self-starter and eager to deliver the best results.
ou come up with great initiatives and you are a driver for continuous improvement.
ny previous experience in customer experience and analytical skills would be a plus!
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Detalles de la oferta

Empresa
  • Cohabs
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 19/05/2023
Fecha de expiración
  • 28/05/2024
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