CUSTOMER CARE REPRESENTATIVE - ITALIAN MARKET
Descripción de la oferta de empleo
Founded in and present in 12 countries, we are the leading restaurant booking platform across Europe, and offer the broadest community of diners access to thousands of incredible restaurants.
How do we make this happen? Through our exceptional lineup of products.
heFork App.
our free restaurant discovery \uamp; booking app that helps you find your next table with easeTheFork Manager.
our innovative software tool that digitises restaurant operations and helps restaurateurs manage their bookings and increase their revenueTheFork PAY and TheFork Gift Card.
quick and easy ways to pay directly from TheFork app, making the payment process a piece of cake.
e have offices all over Europe, boasting a fully international team from all over the world.
We are all foodies at heart, and work together in a flexible, multicultural and positive environment which provides everyone with space to grow, both professionally and personally.
hat you will do.
nswer incoming requests via phone, email and chatAssist our customers on questions about our electronic reservation book, our website or appPut yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needsWho you are.
ased in BarcelonaMothertongue level of Italianand fluent in English.
Speaking more languages is always welcome!An open minded person with a high level of communication skillsCare about customer needs and always try to make their experience unique and satisfactoryKnowledge in CRM toolsExperienced in a customer support environmentWhat we offer you An awesome team (not everybody like our jokes, but we try our best) A Permanent contract (that can be useful in life)️ Flexible working environment (2 days home office per week) Competitive fixed salary, bonus and equity (yes, equity!) Lunch vouchers available for each working day (because yes, we like to try our best restaurants) International teams - More than 30 nationalities and 16 offices worldwide️ Highly inclusive working environment️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc Continuous learning and development programs Free access to the Calm app A program dedicated to help you have the best work/life balance Health insurance fully covered by the company Life Insurance and Disability at no cost to the employee Amazing offices with dining, coffee point on each floor, and leisure area Team building events (we love karaoke.
A lot.
A lot.)We believe that we are better together, and at TheFork we welcome you for who you are.
Our workplace is for everyone, as is our people powered platform.
At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.#LI-FF1
Detalles de la oferta
- The Fork
- 29/03/2024
- 27/06/2024
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we´re curious: you’re autonomous......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we´re curious: you’re autonomous......
The role: as a customer care advisor, your mission is to deliver premium consumer service in your language... the opportunity: we are looking for motivated customer service specialists to be part of their multicultural customer service department... your day-to-day at work: - deal with all customer inquiries......
Parmi eux l’équipe support customer care que tu rejoindras ! nous sommes à la recherche d’un(e) customer care specialist, francophone, avec un niveau professionnel d’anglais et d’espagnol... actito espagne recrute!! deviens un expert de notre platforme et viens renforcer notre équipe customer care !......
You will focus on sales and customer service... nice to have: previous experience in sales and customer service... your day-to-day: pitch the bfi method and provide customer service support over phone, e-mail, or chat... 'nothing is impossible' mindset... advise if is the right training experience......
Benefits: - competitive salary - possibilities to join the international mobility program - join a dynamic work environment - work from a brand-new office in athens - full initial training for all new employees - 3 euros per working day in meal vouchers - private health insurance from day one - performance......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Clients benefit from your insights on market trends and your guidance in running successful programs... as a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an......
Build customer knowledge to learn client needs... capture customer contracts and information in the crm system... excellent communication skills in english (c1)... positive work environment with an international team... experience developing opportunities in new accounts... otros datos del puesto- competitive......
You will be responsible to provide friendly and professional customer service in your first language... keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken... benefits: - competitive salary... performance bonus......
