CUSTOMER CARE MANAGER WITH ITALIAN MUNICH
Descripción de la oferta de empleo
Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction.
Responsibilities.
Monitors performance of customer service team ( agents) on the market level based on the KPIs agreed.
CSAT, AHT, ACW, FCR etc.
Drives performance improvement where relevant.
Handles sensitive customer complaints.
Manages customer review pages and other external platforms relevant to the market in the market language (Trustpilot, etc.).
Monitors and provides insights regarding market specific customer service trends and best practices.
Subject matter experts in customer jour.......
continua la lettura e candidati!
Detalles de la oferta
- zooplus
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 21/07/2025
- 05/01/2026
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