CUSTOMER CARE MANAGER WITH ITALIAN MADRID
Descripción de la oferta de empleo
Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction.
Responsibilities.
Monitors performance of customer service team ( agents) on the market level based on the KPIs agreed.
CSAT, AHT, ACW, FCR etc.
Drives performance improvement where relevant.
Handles sensitive customer complaints.
Manages customer review pages and other external platforms relevant to the market in the market language (Trustpilot, etc.).
Monitors and provides insights regarding market specific customer service trends and best practices.
Subject matter experts in customer journey on the market level (for example, specific/ preferred contact channels, payment methods, communication style preferences, etc.) In charge of customer service initiatives implementatio.......
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Detalles de la oferta
- zooplus
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 21/07/2025
- 05/01/2026
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Madrid lifestyle program (for tefl holders) with spanish: 1... job with us and other partner english academies... we hook you up with work as an assistant in a junior high or high school in madrid... with us you only pay the first year (madrid lifestyle 1... with us you pay only once, future years are......
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