CUSTOMER CARE ASSISTANT INTERNSHIP
Descripción de la oferta de empleo
We are looking for a Customer Care Assistant to join our team in Barcelona in order to keep improving our clients' experience. It is a part-time internship position with the possibility of immediate incorporation.
MAIN RESPONSIBILITIES
The main responsibility will be being the official backup of our Customer Care Specialist with the following tasks:
Being the main point of assistance for the customer care team.
Manage a huge amount of conversations with our customers through email and chat.
Manage online orders, returns and refunds in Shopify and IF Returns.
Turn problems into solutions and happiness.
Attentive to customers enquiries, feedback and complaints.
Help define new processes and best practices to optimize our customer service.
Follow up any pending case and resolve them at the fastest, earliest possible time.
Help to improve our customer experience day by day.
Be essential for the loyalty of our customers.
Be the voice of our customers in the company.
Follow KPIs and report to both Marketing, Operations and Product teams.
BACKGROUND EXPERIENCE & SKILLS
Experience in a similar role is a plus.
Spanish and English: very high level (minimum C1).
High adaptability to new work platforms.
Basic knowledge of Excel.
Previous experience in the use of Shopify, Zoho Desk, IF Returns, Zendesk, or any other tickets management system will be valued.
Other languages are highly valued.
OTHER CHARACTERISTICS
Honest and transparent, with positive energy and desire to work with our young team.
Interest and knowledge in sustainable fashion.
Excellent communication and negotiation skills.
Flexible with the work schedule.
WHAT DO WE OFFER
Part-time internship contract (20h per week) in the city of Barcelona, Spain.
Flexible working hours.
Possibility to work from home, from Barcelona.
Startup structure: a young team (average 28 years old) with a very good working environment.
Be part of the first 15 team members of a growing sustainable and vegan fashion brand.
Bright and well located office in Poblenou.
Monthly team building activities.
Holiday extra benefits such as +1 day on your birthday week.
Barista coffee maker at the office. The best coffee in town!
Detalles de la oferta
- SAYE BRAND
- 17/05/2024
- 15/08/2024
Benefits: 300€/month internship hours: 20h/week availability: sept 2022 - june 2023... this internship program is particularly beneficial to those applicants who are interested in obtaining professional development experience in education under the supervision of experienced professionals in the field......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... demonstrate a full understanding......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... demonstrate a full understanding......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Are you a social media enthusiast with a knack for content creation and fluent in spanish? we have an exciting opportunity for a talented individual to join our team as a social media assistant... strong communication and organizational skills... requisitos del puesto - location: candidates must be based......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
In this role, you social media platform assistant and creator will play a pivotal role in building brand awareness and fostering engaging communities across tiktok, instagram, and twitter... requirements proven experience as a social media platform assistant and creator or in a similar role with a track......
Asistente de atención médica - visa patrocinada - home care - alojamiento pension plan - dorchester uk reach hr es una compañía que se especializa en reclutar profesionales de la salud... la experiencia previa es una ventaja... clases de inglés gratis semanalescapacitación que conduce a las calificaciones......
Si todavía no has realizado tus practicas curriculares o quieres coger experiencia como ecommerce assistant a través de practicas, estaremos encantados de enseñarte todo lo relacionado con el mundo del comercio electronico... tenemos convenios firmados con la universidad de alicante y otros centros educativos......
Frutas fénix, empresa exportadora de frutas y verduras busca export assistant para entrar a media jornada... actitud proactiva, generador de ideas y acciones para desarrollar y dar a conocer la marca internacionalmente... entre sus responsabilidades: control documental de cargas contacto con proveedores......
