CLIENT SERVICES ASSOCIATE

Who We AreDo you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you!So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.That’s enough about us – what about you?We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.If this sounds like you, we would love to hear from you! We have 90 offices worldwide but this particular opportunity is based in our Madrid office.What You Will Be DoingThe position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.Respond to client requests for new project initiatives through our centralized technologyCollaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requestsInitiate all project related work by providing detailed budget, schedule andinstructions to the project team and by anticipating pitfalls or potential roadblocksto successful completionEnsure that any pitfalls are addressed and resolved with the client before being submitted to the production teamWhere applicable, initiate some project specifics to set the production team /individual project up for successTake a proactive role in learning about clients’ industry, business needs and company culture, educating the project team and providing a high level of serviceMonitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverablesServe as the central point of contact for and liaison between external client contact and internal production staffSet and fulfill client expectationsComply with internal regulations, processes and procedures in line with ISO standardsPotentially trouble-shoot problem projectsUnderstand and abide by individual project instructions and effectively communicate to the production teamInvestigate client complaints where applicableDiscuss issues with clients and production staff and creatively problem solve to alleviate issuesWho We Are Looking ForMinimum Bachelor’s degree or its equivalentExcellent written and verbal English communication skillsExcellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of serviceCustomer service and/or project management experienceStrong organizational skills, attention to detail, and the ability to multi-taskWorking knowledge of MS OfficeAbility to prioritize and schedule tasks and work in a team environment.Must be willing to learn new things, be open to challenges and thrive on successAbility to work well with people from a variety of different backgrounds and cultures, work independently and as part of a teamFluency in a foreign language a plusExperience coordinating projects and assignment of resources a plusWhere Your Career Is GoingAt TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.