BUSINESS ANALYST (CX DESIGNER) - REMOTE

UST is looking for the very Top Talent…and we would be delighted if you were to join our family!More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.What are we looking for?We are looking for a Business Analyst/CX Designer, to be part of a team working close to one of our main clients.This position can be performed 100% remote from any location in Spain.What UST expects from you?Nº years of experience 2+ yearsBusiness Analysis and COSTUMER EXPERIENCE design roles within technology teams focused on meeting established quality standards and industry benchmarks to ensure an exceptional user experienceCreating detailed and thorough as-is analysis and designing to-be processes in line with architecture requirementsRecognising business requirements, analysing user stories, and managing the backlog based on product owner prioritisationUnderstand the business requirements to refine and translate them into technical requirementsExcellent analytical, problem solving and communication skillsEngaging with project team members and stakeholders to ensure business requirements are captured and outcomes are maximisedEnsuring timely and consistent communication to project leads and stakeholders on progress, impacts, and changesKnowledge and experience of implementing business analysis & change management principles, methodologies, and toolsProven experience of BA & Change Management approaches, tools, and phases of a project life cycleA deep knowledge of Agile methodology and principles, including the creation of user stories based on the readiness definition, and to remain up to date with new practicesExperience with Agile Framework.Experience in ALM tools such as JIRA, ConfluenceExperience with Contact Centre solutions: IVRs, Voice Bots, agent desktop solutionsStrong written and verbal communication skills in EnglishValuable and desirable: being entitled of Disability Certificate (at least 33% score).What can we offer?23 days of Annual Leave plus the 24th and 31st of December as discretionary days!Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)Free access to several training platformsProfessional stability and career plansUST also, compensates referrals from which you could benefit when you refer professionals.The option to pick between 12 or 14 payments along the year.Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)UST Club Platform discounts and gym Access discountsWork from homeIf you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you!In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality.