BILINGUAL CUSTOMER SERVICE ADVISOR DUTCH & FRENCH BARCELONA

Calling all Customer Service Call Centre Representatives!
We're searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.
If you are a Bilingual Dutch/French speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you!
Tasks
On the project, accuracy is an absolute must. You will handle queries from credit-card holders and ensure the security and protection of their customer data.
This requires the ability to follow security procedures around sensitive data but we will teach you everything during paid training.
Your responsibilities include:

Customer service, blocking lost/stolen credit and debit cards.
You will handle questions from credit-card holders and ensure the security and protection of credit-card data.
Identity verification, answering questions and explaining any steps to follow are among your core tasks.
Checking temporarily blocked cards for cardholder transactions or not. And permanently blocking or unblocking the credit-card.
Handling claims files.

Requirements
What we are looking for:

Strong communication/social skills and a positive attitude
Strong listening skills
Positive attitude towards changes
Team player

What you need:

Excellent level of Dutch and French (written and spoken)
Good level of English (written and spoken)
Flexibility in terms of working hours (including evening, night and weekend shifts)
Preferably you already have experience in a customer service role

Benefits
What´s on offer:

A diverse and lively workplace that values different cultures, fostering a fun and friendly atmosphere.
Opportunities for internal growth and career progression to advance your professional journey.
Extensive training provided, arming you with the knowledge and tools to excel in your role.
Exciting incentives and reward schemes to recognize your efforts and keep you motivated for great results.
Comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.
A permanent role with a competitive salary for financial stability.
Unlimited coffee and fresh fruit on office days for an energy boost.
Free online Spanish lessons outside of working hours for skill development.
Unforgettable staff parties that bring the team together, creating lasting memories.

If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We can't wait to welcome you aboard and create amazing experiences together.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.