APPLICATIONS SPECIALIST: MIS APPLICATION

Role Purpuse The Application Specialist (System Owner) for MIS and CMS is in charge of end-to-end management of the two Business Applications that are used for provision of services related to management information, business intelligence and analytics, Automated Computing of Dealer Commissions, integrated services with third-party applications and serve as second level support for delivery of support services to users from other departments.
Key Responsabilities 1.
pplications Availability Management.
He is the ultimate accountable person for the overall Applications Availability • He is in charge of Business Applications health check, performance management and maintain operating KPIs as defined with the supplier of applications.
• He is responsible of the entire assets estate, in terms of counts of servers, operating systems servers are running, servers roles/functionalities, locations, IP address ranges, hostnames… • For MIS which is an internal customer facing application, he is notably responsible for application functionalities in terms of prioritization for better usage by customers / subscribers as per the agreed SLA and QOS.
2.
nsight Reporting Application Modules Availability.
– Specific responsibilities include • Daily check of Insights Jobs in terms availability, performances, issues detection and remediation, files processing from staging tables (raw data), Facts tables, Aggregated tables and built-in report generation and delivery (Emails, SMS).
• Engage with providers of insight on a weekly basis in order to validate performance metrics against contractual KPIs.
Take ownership of all contractual recommended actions in case of provider underperformance.
• Prepare Daily System Performance Report 3.
MS Application Modules Availability.
– Specific responsibilities include • Responsible for provision of inputs for automated calculation of Dealers Commissions from X3, MIS, EVC, iPG and ICAP • Responsible for the maintenance of the Super Dealer Database – Integrity in terms of completeness, accuracy and data quality.
Responsible for configuration and maintenance of the incentive schemes, the current version but also historical versions 4.
TIL Based Service Management.
Incident, Change, Configuration, Problem Management Incident 5.
yberSecurity – GDPR • System Assets ownership – Provision of relevant inputs to the IT infrastructure manager for identification of assets running the system/application.
• Privileges Accounts Management – Maintain a list of privileges accounts and track activities in compliance with the user access management policy.
• Users Access management – Maintain list of users accounts management at all level notable, operating systems, database and application.
• Vulnerabilities remediation management.
• Ownership systems hardening compliance over systems under your responsibility.
• Compliance to the Cybersecurity and GDPR policies and procedures.
6.
roject management Activities ▪ Under the supervision of the line manager prepare a next 15 days project related activities with PMO ▪ Deliver next 15 days projects related activities.
Qualifications & Skills • Bachelor’s degree in computer sciences, mathematic or related field.
• 3-5 years professional experience in data analysis, reporting, or similar role.
• Experience with SQL and relational and multi-dimensional databases (Access, SQL Server,Mysql,MongoDB and Oracle).
• Big Data & Machine Learning knowledges.
• knowledge of Commission Systems.
• Programing Skills (PL/SQL, Python).
• Strong analytical and problem-solving skills Commitment from Vodacom Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.
We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.