It analyst

- Linux
- 1st and 2nd Level
- English
- Network
- Ticketing Tool

Content Analyst For Spanish Costumers

• Taking care of Safety and Security of Your Google Experience.
• Creating and improving online advertising content for Google.
• Use analytical skills to construct and modify Ad Texts and Extensions.
• Analyze and identify content that is not in compliance with requirements and flag for action in a
timely manner.
• Make well-balanced decisions and help resolve inquiries to defined policies and procedures.

• Perform a support role for Italian and Spanish customers from different projects on helpdesk queries, equipment configuration, backup maintenance , software installing/de-installing
• Provide hardware / software / network problem diagnosis / resolution via telephone or mail for the customer
• Software troubleshooting, software installation, peripherals installation and configuration in accordance with the specifications
• Involved in training new resources on board on technical and processes

- During this period in HCL I have gained experience and competencies thanks to the work carried out daily with my team. I had the opportunity to improve my relationship with clients and my skills in customers care services. We are working in the Deutsche Bank project, maintaining the correctness and accuracy of the data and information of all employees.
Due to many changes within the team, and the arrival of many new colleagues,
I've been tasked to train and help the new team members. We were able to create a cordial and friendly atmosphere between all team members.
We have planned and studied many occasions to increase team building, obtaining extraordinary results.

• Software installation and troubleshooting
• Lotus Notes configuration and troubleshooting.
• Windows Remote Assistance.
• Citrix troubleshooting.
• SecurID RSA support.
• Windows & OSX Operating systems.
• Java (JRE) Installation and troubleshooting.
• SAP
• Apple products support (Macbook, iPad, iPhone).


Additional:
• Helping in starting up new colleagues.
• Floor support.
• Auditing.