Hr specialist

Nan*** ***** (XX años)
Player Support Agent en MoGi Group
Tossa de Mar,
Girona
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Experiencia
Player Support Agent
MoGi Group
jun 2020 - Actualmente
* Processing questions and problems from users through a ticketing system
* Getting creative in finding solutions to technical problems and bugs
* Answering queries on blogs and forums as well as social media channels
* Getting familiarized with the games so you can advise players
* Encouraging user loyalty by providing an outstanding service
* Contributing to studio-wide community strategies
* Supporting the community managers with ad-hoc tasks
Donor development and event planning
PACK Sanctuary
jul 2019 - oct 2019
* Donor relations and retention: maintain donor database, research best practice for thanking, re-engaging and soliciting current and new donors.

* Event planning- organize and coordinate fundraising events, i.e. yoga event with shelter dogs. 

PeopleDev Coordinator
Google (IMC onsite Google)
feb 2018 - feb 2019
* Event management - liaising with vendors, negotiating prices, viewings of venues, organizing event details, communications.
* Training coordination - scheduling training, booking rooms, organizing room setups & materials, marketing communications, monitoring sign up rates, feedback from participants, reviewing future needs & making suggested changes for future training.
* Communications - partnering with internal & external stakeholders, creating & reviewing written communications, translating, creating local websites on internal intranet. 
* Data reporting & dashboards - create automated dashboards to reflect ongoing reporting requirements, provide  analysis.
* Consult with the L&D team on any localization requirements to strategies and program deployment.
* Be the onsite point of contact on behalf of L&D to answer questions from Googlers and proactively provide feedback & input from interactions to evaluate existing program strategies. 
* Evaluation - conduct focus groups, review learning strategy effectiveness & make recommendations.

Administrative Assistant-BPS Validation Director
HP Inc.
feb 2017 - feb 2018
* Complex Agenda management: scheduling appointments and meetings, calendar maintenance, and meeting room booking.
* Performs People Management administrative support tasks as a delegate: IT services, Smartbuy, and forecast monthly budget for snackbar, and handling order and delivery for department purchase.
* Chief of staff Coordinates and makes the arrangements to ensure the occurrence of regular recurrent updates ensuring items are actioned by relevant team members.
* Preparation support for newcomers in DT department, including stationary ordering, pre onboarding logistics and post onboarding assistance. 
* Other tasks: Records maintenance, telephone calls, distributing mail, greeting and escorting visitors.
* Assists with all Team Communications such as Announcements and useful information to the team.
Talent Acquisition Coordinator/Social media Lead, Asia Pacific Region
HP Inc.
nov 2013 - abr 2016
* Perform Administrative Duties: 
⧫Required to support both recruiting team and HR department, which include team outing/building planning, event/meeting scheduling and coordination. 
⧫Participated in company administrative meetings for the HR department, report and update when needed. 
⧫Preparation support for newcomers in the HR department, including stationary ordering, laptop setup, and welcoming gathering. 

* Recruiting Operational Support:
⧫Processes which include scheduling both onsite and phone interviews/meetings, communicating between clients and candidates, and reserving meeting rooms. 
⧫Meet and greet candidates coming for onsite interviews. As well as conducting reference checks to speed up the hiring process.
⧫Designed online campaigns for recruiting young talent programs. 

* APJ Social media lead
⧫Coordinates and communicates between global and APJ, align with business needs and responsible for content posting/editing. 
⧫Developing and implementing strategies/ campaigns for countries-specific hiring/events promotion, as well as managing Facebook careers fans page.
Medical Account Secretary
Narcosia Anesthesia Group
jun 2012 - jun 2013
* Processing patient account
* Informed financial consent
* Accurate filing and storage
* Processing and receipting daily mail
* Individual weekly banking and reconciliation of reports

Idiomas
English - Proficiency
Mandarin - Native
Spanish - Beginner