Hotel front desk
Nat*** ***** (XX años)
Hotel receptionist en GHT Neptuno Hotel
Girona University
Girona,
Girona
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Experiencia
Hotel receptionist
GHT Neptuno Hotel
abr 2018
-
sep 2018
- Check-ins and Check-outs. - Charge and bill corresponding services. - Face-to-face, telephone and e-mail. - Sale of excursions. - Management and resolution of problems with customers. - Customer incidents management. - Control, management and billing of AAVV, TTOO and private reserves. - Cash closure.
Tourist Informer
Banyoles Tourist Office
nov 2017
-
abr 2018
- Customer service and information demand. - Inventory and sale of merchandising. - Weekly and monthly newsletter drafting. - Community Manager to social networks. - Query statistics.
Hotel receptionist
GHT S'Agaró Mar Hotel
sep 2017
-
oct 2017
- Check-ins and Check-outs. - Charge and bill corresponding services. - Face-to-face, telephone and e-mail. - Customer incidents management. - Control and management of reserves of AAVV, TTOO and individuals. - Cash closure. - Night audit.
Receptionist
Peralada Golf Club
jun 2017
-
ago 2017
- Customer information and attention. - Booking management. - Management of Golf tournaments. - Sale of subscriptions and golf products. - Store management.
Receptionist
Reymar Playa Hotel
abr 2017
-
jun 2017
- Check-ins and Check-outs. - Charge all services provided to customers. - Face-to-face and telephone assistance. - Customer incidents management.
Travel Agent
Celtours Travel Agence of AVASA Group
nov 2016
-
ene 2017
- Attention to private clients and companies. - Groups of schools, universities, associations, sports teams - Make proposals’ trips, contact correspondents, suppliers and prepare documentation. - Sending money with Monty and Money Gram.
Travel Agent
Onna Viatges Travel Agence of AVASA Group
mar 2016
-
nov 2016
- Attention and advice to clients (individuals and companies); Define and schedule the trip by contacting the appropriate suppliers and correspondents. - Make the relevant reservations and prepare documentation.
Assistant Manager
Bali Hotel of MedPlaya Group
abr 2015
-
sep 2015
- Support for management in day-to-day operations, managing client complaints, staff schedules, etc. - Reception tasks, such as check-ins, check-outs and providing information to customers. - One month period in all departments (flats, savings, bar and restaurant, Kitchen and entertainment).
Tourist Informer
Caldes de Malavella Tourist Office
may 2012
-
sep 2014
- Customer service. - Administrative functions. - Collaboration in the organization of events, guided tours and exhibitions. - Sale of merchandising.
Formación
Master's Degree in Tourism Management and Planning.
Girona University
Tourism Degree
Girona University
Idiomas
Catalan - Native
Spanish - Native
English - Intermedium
French - Intermedium
Russian - Basic
Otros datos
COMPUTER SKILLS Office package, network browsing, Prezi, Wix, and social networks - Advanced level. Golf and Hotel management programs: Repwin, Compwin, iMastergolf, Prestige TPV, Hotel 3, SAP, Avalon, Inhova - Advanced level. Travel agency programs: Front - office, Orbis, Wasabi - Medium / high level. COMPETENCES - Emphatetic, friendly and symphatetic treatment to customers. - Ability to listen and to learn. - Organized, versatile and high degree of involvement with the tasks assigned to me. - Team work. OTHER INFORMATION: Driving license and own car Total and Immediate availability Availability of geographic mobility and change of residence.
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