Hotel front desk

Nat*** ***** (XX años)
Hotel receptionist en GHT Neptuno Hotel
Girona University
Girona,
Girona
|
Experiencia
Hotel receptionist
GHT Neptuno Hotel
abr 2018 - sep 2018
-	Check-ins and Check-outs.
-	Charge and bill corresponding services.
-	Face-to-face, telephone and e-mail.
-	Sale of excursions.
-	Management and resolution of problems with customers.
-	Customer incidents management.
-	Control, management and billing of AAVV, TTOO and private reserves.
-	Cash closure.
Tourist Informer
Banyoles Tourist Office
nov 2017 - abr 2018
- Customer service and information demand.
- Inventory and sale of merchandising.
- Weekly and monthly newsletter drafting.
- Community Manager to social networks.
- Query statistics.
Hotel receptionist
GHT S'Agaró Mar Hotel
sep 2017 - oct 2017
-	Check-ins and Check-outs.
-	Charge and bill corresponding services.
-	Face-to-face, telephone and e-mail.
-	Customer incidents management.
-	Control and management of reserves of AAVV, TTOO and individuals.
-	Cash closure.
-	Night audit.
Receptionist
Peralada Golf Club
jun 2017 - ago 2017
-	Customer information and attention.
-	Booking management.
-	Management of Golf tournaments.
-	Sale of subscriptions and golf products. 
-	Store management.
Receptionist
Reymar Playa Hotel
abr 2017 - jun 2017
-	Check-ins and Check-outs. 
-	Charge all services provided to customers. 
-	Face-to-face and telephone assistance.
-	Customer incidents management.
Travel Agent
Celtours Travel Agence of AVASA Group
nov 2016 - ene 2017
-	Attention to private clients and companies.
-	Groups of schools, universities, associations, sports teams 
-	Make proposals’ trips, contact correspondents, suppliers and prepare documentation.
-	Sending money with Monty and Money Gram.
Travel Agent
Onna Viatges Travel Agence of AVASA Group
mar 2016 - nov 2016
-	Attention and advice to clients (individuals and companies); Define and schedule the trip by contacting the appropriate suppliers and correspondents.
-	Make the relevant reservations and prepare documentation.
Assistant Manager
Bali Hotel of MedPlaya Group
abr 2015 - sep 2015
-	Support for management in day-to-day operations, managing client complaints, staff schedules, etc.
-	Reception tasks, such as check-ins, check-outs and providing information to customers.
-	One month period in all departments (flats, savings, bar and restaurant,
Kitchen and entertainment).
Tourist Informer
Caldes de Malavella Tourist Office
may 2012 - sep 2014
-	Customer service.
-	Administrative functions.
-	Collaboration in the organization of events, guided tours and exhibitions.
-	Sale of merchandising.
Formación
Master's Degree in Tourism Management and Planning.
Girona University

          
          
Tourism Degree
Girona University

          
        
Idiomas
Catalan - Native
Spanish - Native
English - Intermedium
French - Intermedium
Russian - Basic
Otros datos
COMPUTER SKILLS

Office package, network browsing, Prezi, Wix, and social networks - Advanced level.

Golf and Hotel management programs: Repwin, Compwin, iMastergolf, Prestige TPV, Hotel 3, SAP, Avalon, Inhova - Advanced level.

Travel agency programs: Front - office, Orbis, Wasabi - Medium / high level.

COMPETENCES

-	Emphatetic, friendly and symphatetic treatment to customers.
-	Ability to listen and to learn.
-	Organized, versatile and high degree of involvement with the tasks assigned to me.
-	Team work.

OTHER INFORMATION:

Driving license and own car

Total and Immediate availability

Availability of geographic mobility and change of residence.