Director transportes internacional

LOUIS KING
6, Rooks Lane Thame, Oxfordshire OX9 2EA · Mobile 07508808034
Email · e.ims132@hotmail.com · 

Personal Profile
I am an experienced industry related person with an extensive European profile.
Working with clients at all levels and of varied cultures I am a stickler for good time keeping and detail. A trained listener and mentor, my communications, B2B, management and problem-solving skills have been honed by years of experience. I can work well on my own or as part of a team with a common goal resolving any issues.
Skills

•	Developing and building work process systems through to execution
•	Exceptional customer sales & service operations delivery skills
•	Day to day organization of priorities and work planning
•	KPI Target achiever 
•	Account management
•	Excellent interpersonal skills at all levels and with all cultures
•	Conscientious and highly reliable
•	Negotiations and agreements 
•	Creative thinking
•	Exceptional European language capacity

Work Experience

Self Employed, Turkey - UK Business Consultant
Relocating back to the UK from Spain in May 2009 built my business. Maintained a successful customer base and established a strong reputation for service and exceeding customer expectations. BMC Trucks, Hidrokon and Katmerciler
ACR EUROASSISTANCE ESPANA S.L. 
Founder – Director 1992 - 2009
Hands on and leading from the front, developing new standards in Pan European Customer Support Services and  B2B service levels to the transport industry.
Architect of solutions program for the Contact Centre and unified Communications, Telephony, PBS environment working with program writers and designers.
The company provided a Multilingual communication center service with technical, and logistics
assistance dealing with clients repairs, loads, and service facilitating for commercial vehicle manufacturers and Insurance companies in all European countries. Load loss management, OEM account compliance and management to ensure a seamless service. Workshop control and inspection, classification experience in multiple jurisdictions. Staffed by an international team of 20 + multilingual call handlers 2 experienced team leaders and 4 administrative members. ACR ensured a driven and renowned customer experience in efficiency. 
 (Further details available on request)

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Prior Employment

Prior to my work with ACR, I held the following positions.


Operations developer Spain, Pickfords (UK) Spain

•	Responsible for dispatching, routing and tracking of vehicles
•	Ensuring drivers have been pre-briefed at start of their shift
•	De-briefing drivers on return, ensuring, paperwork filled in correctly, folders are complete, POD's scanned and the vehicle is clean
•	Capturing infringement reports for drivers and ensuring driver is briefed and report is signed off
•	Maintaining compliance policies and procedures
•	First point of contact for drivers' Inducting and training of new staff
•	Regularly liaising with the employees and managers of the business to ensure the smooth running of interconnected departments
•	Resolving and managing queries and complaints courteously and efficiently
•	Ensuring all site and customer objectives are achieved
•	Developing and nurturing customer relationships
•	Providing a high level of customer service always
•	Post budget development and planning.
•	 procurement and setup of warehouse and logistics. Organization of vehicle maintenance program in company repair workshops.



•	Concord Transport Services Feltham UK
Starting as driver installer of main frame computers, both military and hospital equipment across Europe. Achieved position, Transport manager.



•	Time served apprentice in the Automotive industry with paint training at ICI Slough
Coach builder, panel beating, spraying, dressing of lead and aluminum, chassis repairs in steel and ash, renovating high end market, classic and exotic cars. Achieved position, work shop supervisor.



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Qualifications

RSA Certified in National and International road Transport of Goods (1987)
DOT Operators License (emitted 1997) Refresher course due in October.
Spanish authorisation of same (2002)
Advanced Certificate in sales and marketing (Spanish title)
Time served apprentice Vehicle technician
HSE Certificate in the workplace (Spanish title)
(SHE) Professional
Warehousing and logistics (Spanish title)
Operating License issued by the Spanish Government body on Transport
Asbestos awareness certificate (UK) 




Other Information

Languages spoken understood and read.

Spanish – Native level + technical and business
Catalan – Good working knowledge (2 years working with RACC Barcelona)
German – Advanced spoken and read + technical
French – Good understanding, above average spoken and read + some technical
A good Comprehension of Portuguese and Italian, Dutch


References and any additional information required available on request

Marketing Epresariales

Homlogacion de titulos para realizar transportes National e Internacional Espanya