Customer success team manager

I am currently head of the Benefit Program, part of the Business Development department. Here, we establish
strategic and mutually beneficial partnerships with top-ranking organizations to generate new revenue
streams.
Duties:
• Generation of new business: potential partners approach, follow-ups, and closing of sales
• Design and management of the sales and post-sales processes
• Definition and monitoring of appropriate KPIs
• Coordination and supervision of the integration of processes among different departments such as
Legal, Marketing, and Business Development, aiming at streamlining them under criteria of leanness
and effectiveness
• Business model development: design of effective strategies for new revenue streams generation
• Target market analysis: needs, opportunities, barriers, strengths, and decision makers

I was responsible for leading a team composed of 13 Account Managers in charge of the broad portfolio of
the CEOs belonging to our community (around 35000 companies). The main markets are the U.S, Spain,
the Netherlands, Chile, Russia, Vietnam, and Greece.
Duties:
• Design of effective strategies for sales and customer retention & satisfaction to guarantee a steady
cash flow. Each market has a specific strategy, according to the culture of the country
• Definition and monitoring of appropriate KPIs
• Organization of the Account Management team to provide impeccable client service to the members
(CEOs, investors, and partners)
• Supervision of the activity of the membership renewal process of existing members
• Design, update, and provision of weekly reports to other departments
• Contribution to selecting, training, and mentoring Account Managers worldwide

I was responsible for leading a team composed of 7 Account Managers in charge of the broad portfolio of
Italian CEOs that belong to our community (around 2500 companies).
Duties:
• Design of effective strategies for customer retention & satisfaction to guarantee a steady cash flow
• Definition and monitoring of appropriate KPIs
• Organization of the Account Management team to provide impeccable client service
• Supervision of the activity of the membership renewal process
• Design, update, and provision of a weekly report to other departments
• Contribution to selecting, training, and mentoring Italian Account Managers
• Responsible for building strong relationships with executives of Intesa Sanpaolo, a prominent Italian
bank
• Building strong relationships with over 300 CEOs of high-level companies by providing help with
strategic business decisions and goals such as investing or raising capital and selling or buying
companies, products, and services in existing or new markets

I was responsible for ensuring that customer relationships are strengthened and continue to grow, and that
revenue and profit targets are achieved. I was in charge of leading a team and developing and delivering
the company’s strategy.
Duties:
• Generation of new business
• Development and maintenance of positive relationships with key customers
• Maximization of sales performance through delivery of great customer experience and cost control
• Sales team lead, assuring that revenue and profit targets are achieved
• Hiring and training of new employees in the commercial and project management areas
• In addition, I kept following the project management duties explained below

I was responsible for ensuring every order is completed on time and within budget, that project’s objectives
are met, and members of the team are motivated to do their best for the success of the project.
Duties:
• Programming and distribution of activities, selection of suppliers and team members to tackle specific
orders
• Supervision and monitoring of projects, negotiation with suppliers, and conflict resolution
• Control of budget, order scheduling, and performance to enhance customer satisfaction and profit
• Hiring and training of new employees in the project management area

Thesis: The Corporate Social Responsibility of Family Businesses
Final Grade: 110/110 cum laude, ISCED 6

Thesis: The Corporate Social Responsibility: Comparison of Public and Private Companies