Customer success. product & project manager

Direct relationship with customers: detection of needs and monitoring of KPI’s.
Management of SaaS implementation meetings: team coordination.
First level support.
Training and workshops: preparation of training content. Communication to stakeholders of the product launch plan. Detection of customer and market needs for the management of the product backlog.
Identification of strengths and weaknesses of the software to improve customer success.
Triage of incidents and errors – Rollbar.
Definition of SLA.
Testing before and after product deployments.

Press conference coverage, trainings, promotional events, video editing

Writing and updating news for website.
Page editing, post news in social network, Community Manager, SEO

Events management, conference, working breakfast & lunch
Community Manager
Partners & users management