Customer success specialist - remote

• Work on and support key employee life cycle processes such as new starters,
data management and internal transfers.
• Input, update and maintain all HR related data in a timely manner.
• Maintain the accuracy of information and key changes as and when necessary
and by deadlines as required in People Portal, Onbase, Excel,
• Take ownership of employee contracts ensuring that each contact is accepted
and resolved with a high degree of customer focus.
• Meet setup SLAs and KPIs
• Carry out audits and checks on data changes to ensure accurate and timely
payment of the employee population. Maintain, manage and regularly audit all
electronic personnel files.
• Participation in the continuous improvement of HR processes.
• Communicate effectively both verbally and in written form with employees to
explain and resolve queries and concerns. This could be via email, phone and chat
and instant messaging.

• Communicating with clients to ensure that all of their needs are understood and
addressed
• Building strong client relationships to maintain old business and acquire new
customers
• Collaborating with various internal departments to ensure that they fulfill all
customer requests
• Resolving complaints and keeping track of all processes that pertain to the
client's desires
• Acting as the client's representative in a firm to ensure that their demands are
met with a focus on improving the customer experience
• Collecting and analyzing data concerning consumer behavior to understand
changing needs

• First point of contact for Booking.com’s accommodation partners by phone and
email resolving basic questions and queries, such as modifications to rooms,
rates-and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right tools,
methods, and processes
• Ensure a high level of partner service and a positive partner experience.
• Making effective decisions on when to escalate a case.
• Positively participating in company events, and in weekly team meetings.
• Implement and execute company policies, procedures, and setting priorities.
• Promoting the Booking.com culture
• Coach, shadow and monitor new hires in the team to ensure quality and
productivity targets are met through monitoring of KPIs and performance metric
and guiding them to be commercially aware when handling customer inquiries.
• Lead several team KPIs on maintaining focus and motivation on Customer
Service standards and targets as well as providing advice on best practices.
• Provide constructive and motivational feedback to keep my team on track and to
boost performance levels.
• Collaborate with different departments in order to improve processes and provide
feedback on experiments and changes.
• Taking part in new projects and tests needed to improve the help and services
provided by Booking.com.
• Supporting colleagues with peer learning, updates and procedural assistance.
• Training, coaching and assisting accommodation partners with the creation,
management and use of their internal administration page and tools.
• Problem solving to encourage partner loyalty
• Best practice sharing and delivering training within the team
• Content generator – assuring the description of the account is professional and
updated.
• Finance and invoices support - making sure the payments are on time and make
sure there is no friction.
• Implementation and Incentive ambassador - motivating and supporting the team
managing the new system updates and making sure the information and training is
provided within the team.

Physical Education and Sports
Danish and English Language
Outdoor Education
Focused on developing physical fitness and the ability to perform and enjoy
day-to-day physical activities with ease.
Develop skills necessary to participate in a wide range of activities, such as
soccer, basketball, or swimming.
2019

Sports Theory and Practice
Teaching and Coaching Skills
Initiate, facilitate, and moderate classroom discussions.
Evaluate and grade students' class work, assignments, and papers.
Plan, evaluate, and revise curricula, course content, and course materials and
methods of instruction.
Supervise students' fieldwork, internship, and research work.