Customer service and events

• Multicultural and international working environment.
• Providing the maximum customer satisfaction through different messaging channels.
• Answering questions, providing solutions to achieve a satisfactory customer experience.
• Close coordination with Transport department, return labels creation and following up delivery process to warehouse.
• Constant interdepartmental communication related to customer issues solving.
• Proposing / implementing improvements.
• SAP tool.

• Events planning & Team Coordinator up to 120 people and ocasionally team leaders Manager.
• Identifying and assessing customer's needs to achieve satisfaction.
• Building sustainable relationships and trust with customer through open and interactive communication.
• Following communication procedures, guidelines and policies.
• Handling customer and staff complaints, providing appropriate solutions and alternatives within the time limits.
• Keeping records of customer interactions and file documents of each event.
• Interviewing and hiring. 
• Managing briefings with different Teams.
• Rota scheduling by optimizing resources.
• More than 300 events (medical and tecnology congress, car presentations, fashion events...).

• Carrying out the miscellaneous tasks required for the production by supporting the crew members and their requests.
• Casting actors or personalities to appear on camera to suit each role in a script, as instructed by the Director/producer.
• Ensuring the shooting goes to plan. 
• Director of my own project (shortfilm) 'La Vida Sigue'.

ACTOR  as DAVID UVIÑA
Barcelona and Madrid,  may 2011 - Actually

• Since 2011 many audiovisual and theater projects.
• Series pilot, Shortfilms, theater with different roles.
• Pseudonym DAVID UVIÑA.

TELEVISION HOST  at ETV – Esplugues Televisió – Lo Que Surja 
Esplugues (Barcelona), November 2015 – July 2016

• Providing information to supervisors, co-workers, and subordinates. 
• Developing and creating new ideas, relationships including artistic contributions.
• Writing and running an own section based on reviewing other TV shows.
• Supporting other hosts by introducing and interviewing guests and interacting with the audience.
• Learning a script and often performing without formal preparation.

RADIO SPEAKER & PROGRAM DIRECTOR at Radio Terrassa 95.2 FM & Radio Star 100.5 FM
Terrassa (Barcelona), September 2004 – June 2016
• Prepare and deliver news, sports, and/or weather reports, gathering and rewriting material so that it   will convey required information and fit specific time slots.
• Read news flashes to inform audiences of important events.
• Select program content, in conjunction with producers and assistants, based on factors such as 
 program specialties, audience tastes, or requests from the public.
• Study background information in order to prepare for programs or interviews.
• Interview show guests about their lives, their work, or topics of current interest.
• Discuss various topics over the telephone with viewers or listeners.
• Comment on music and other matters, such as weather or traffic conditions.
• Moderate panels or discussion shows on topics such as current affairs, art, or education.

CABIN CREW & CUSTOMER SUPPORT at Cremonini Rail Iberica 
Barcelona, February 2012 – December 2015
• Trip planning: passengers check list, service setting before welcoming customers onboard.
• Providing welcome box to Customers and showing them the onboard services. 
• Following up the Customer travel in order to advise them on the drop off. 
• Handling and solving complaints onboard (both from staff and customers).
• Supervising up to 5 people of the team.
• Checking documents and providing it to Customs Police. 

 Recording and Filming    Video edition and postproduction     Entertainment

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DRAMATIC ARTS (Actor)  at El Plató Del Cinema – Barcelona

CABIN CREW/FLIGHT ATTENDANT at Centro de Estudios Aeronàuticos – Barcelona

HIGH SCHOOL DIPLOMA  at IES Cavall Bernat - Terrassa
 Social sciences.