Virtual Assistant specialized in customer service, ecommerce and digital marketing

Cencosud certified Customer Service 
Executive in a personalized way in RRSS, email, Chat Bot, providing 
support and peace of mind in your different requirements:
1. Claims.
2. Money back.
3. Rescheduling your orders.
4. Web operation.
5. Orientation in local locations, service coverage.
6. E-commerce improvements.
7. Order tracking.
Management of ecommerce programs, keepcon, vtex, among others.

Carry out the increase in sales together with the 
Commercial team, Coordination of weekly meetings with both the team 
and the Combined Ovens Commercial Management, Management of 
activities of the and agenda for the different demonstrations of the 
different Chefs of each Brand (RATIONAL, UNOX HELLKEMAN and 
IRINOX). Making quotes, purchase orders, sales notes, equipment 
inventory at headquarters, Customer Service providing support from the 
sale, dispatch, installation and training of the aforementioned equipment. 
Agenda management Management, national (Chile) and international travel 
logistics.
Management of weekly, monthly and annual sales control of the 
commercial executives where the control of the equipment sold is handled 
for the Management meetings. Management of SAP Business One.

External and internal customer service both in person and 
by telephone, coordinate meetings in the different rooms with the logistics 
of Coffee Break and/or Lunches, mail logistics / correspondence from 
different companies (Chilean post - Chilexpress - DHL, etc. ). Support to 
different departments from the Management Department to the 
Administration and Finance Department. Purchases of Office Supplies and 
Cleaning Supplies, Inventory Management and Supervision of Junior 
Administrative Staff and Cleaning Staff

Coordinate staff schedules according to the arrival and 
departure of aircraft, squaring counter boxes, Management of AVSEC personnel who perform the relevant functions of the position where they do not carry out illicit actions, entry or exit of drugs and or dangerous 
goods , openings and closings of flights and customer service (claims, boarding and disembarking aircraft).

Execute field work that supports the support plans; tests, 
pilot plans and implementation to promote the nutritional products of the adult line ENSURE, GLUSERNA SR, NEPRO. The goals set for the country's coastal zone were achieved. Coordinate talks and conference dinners for medical specialists and patients. Control the support material 
assigned to the plans and guarantee its correct use among patients. Induction to nurses to handle product for nasogastric tubes. Follow-up of the nutritional level of patients who were in beds for different conditions 
or oncological and/or chronic diseases. Negotiation in pharmacies, hospitals, and clinics for product sales, stock management, and especially negotiations with the different drugstores in the area 

Execute and field work that supports the support plans; 
tests, pilot plans and implementation to promote the nutritional products of the pediatric line; PEDIASURE, PEDIALYTE, ISOMIL, SIMILAC (different presentations) GAIN PLUS. Preparation of monitoring reports for promotion plans and product tasting in different pharmacies. Liquidate 
sales force contests. Manage and prepare spaces at points of sale. Control the support material assigned to the plans and guarantee its correct use among patients

Me gradué en el 2002 con promedio 7 de 10, en la Universidad de Oriente - Venezuela, mi titulo es Licenciada en Administración Industrial.