Communications & pr specialist - spain

· Serve as a trusted consultant with customers to onboard and develop PPC Campaigns
· Detect and understand the customer’s needs and objectives
· Be responsible for increasing spend, upsell and sustainability
· Handle a high volume of potential clients on a daily basis through phone call

ADMINISTRATIVE ASSISTANT - CABINET DAVID AVOCATS (FEB 2021 - AUG 2021)
· Client-facing operational tasks
· Preparing accounting documents
· Supporting client tax computation
· General office management
CUSTOMER CARE PROFESSIONAL - AMERICAN EXPRESS (MAR 2019- APR 2020)
· Handling customer and corporate application forms end-to-end within the framework
of known policies and procedures
· Documenting/archiving client details as defined in policies and regulations
· Training new colleagues in existing and new daily processes
· Manager of the Engagement Team: improving communication between employees,
improving their well-being at work, organizing work events

· Transcription and translation of an interview about nurse training
· Translation of a survey about computer hardware use
· Translation of cosmetic products
· Translation of a website dedicated to corporate coaching
· Translation of a website dedicated to the production and sale of
sustainable gardening kits

· Certificate of didactics and methodologies to teach French as a foreign language
· Erasmus in Salamanca (Spain) for 5 months, average grade: 15/20

· Languages studied: French, English, Spanish, Italian and Dutch
· Average grade: 15/20 with Honours.