Communication specialist

Kri*** ***** (XX años)
Mango Customer Service and Sales Advisor en Sellbytel Group
Pázmány Péter Catholic University
Barcelona,
Barcelona
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Experiencia
Mango Customer Service and Sales Advisor
Sellbytel Group
nov 2018 - Actualmente
Sellbytel Group is one of the leading outsourcing providers in the areas of sales, service, support and back office.

Achievements/Tasks:
Managing claims and customer complaince on daily bases. 
Responding to customer queries and following up their incidence. 
Sales team for offline cold sales.
On going training and professional development in regards.
Television Reporter and Editor
MTVA - The Hungarian Public Television Channel
ago 2016 - oct 2018
MTVA is responsible for the all content production for the Hungarian public service media. The largest media service organization in Hungary.

Achievements/Tasks:
Reporting on a variety topics for newscasts live and recorded, writing and editing multiple packages on daily bases, handling the daily cultural newscast. Interviewing artists and politicians regarding recent issues; beside managing a team of reporters, video editors and producers.

Main responsibilities: Daily chief editor, Creative Producer.

Contact: 
Ágnes Dér, Ex Channel Director of M5, MTVA - agnes.der@mtva.hu
Internal and External Communications Specialist
MOL - Hungary based international oil and gas company
sep 2014 - ago 2016
MOL is a leading international, integrated oil and gas company. It has operations over 33 countries and 26,000 employees globally.

Tasks: 
Managing media, press and public relations issues. Developing and launching corporate communication strategies & campaigns. 
Organizing events from including press tours, conferences, exhibitions. 
Liaising with external agencies. Monitoring and controlled budget.

Achievements: Operating a 360 degree communications campaign which had over 10 millions (100%) reaches country-wide, covered by all the main media streams in Hungary.

Contact: Domokos Szollár, Vice President, Corporate Communications , MOL Group – dszollar@mol.hu
Marketing Assistant
DMS One - Document Management Distributor
may 2012 - ago 2013
DMS One develops and sells document management system. Serves more than 1500 clients in the CEE region.

Achievements/Task:
As the member of the Sales Team organized, prepared and customized client specific information packages.
Launched and managed online marketing campaigns.
Tracked industry trends, worked with the technical department.
Formación
Master’s degree in Communication and Media Studies
Pázmány Péter Catholic University
sep 2008 - jun 2014
Found in1635, Pázmány Péter Catholic is one of Hungary's oldest and most prestigious institutions of higher education.

Courses: Public Speaking, Reporting, Mediapolitics, Media economics, Visual effects, Journalism genres, Multimedia, Management, Media influence

Achievements: Received “The best report of the year” award. Excellent grade diploma. Dean’s recommendation.
Idiomas
Hungarian - Native
English - Expert
Spanish - Basic