TRABAJO GUEST MANAGER SANTA CRUZ DE TENERIFE, SANTA CRUZ DE TENERIFE

Follow up with guest regarding satisfaction with guest-related issues... answer, record, and process all guest calls, messages, requests, questions, or concerns...

• handles guest problems and complaints effectively... • sets a positive example for guest relations... front office areas include bell/door staff, switchboard and...

Strives to continually improve guest and employee satisfaction... • sets a positive example for guest relations... • supervises daily shift operations in absence...

Providing exceptional customer service • displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations...

Providing exceptional customer service• displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations...

• displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations... • reviews guest satisfaction results...

• serves as key change manager for initiatives that have high employee impact... • develops staffing strategy (in collaboration with hiring manager) relating to...

Transport guest luggage to and from guest rooms and/or designated bell area... follow all company policies and procedures, and report accidents, injuries, and unsafe...

Transport guest luggage to and from guest rooms and/or designated bell area...   follow all company policies and procedures, and report accidents, injuries, and...

• engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly...