TRABAJO GUEST SERVICE MANAGER INTERCONTINENTAL PALMA DE MALLORCA, ISLAS BALEARES

• handles guest problems and complaints... • strives to improve service performance... • displays leadership in guest hospitality, exemplifies excellent customer...

• sets a positive example for guest relations... • empowers employees to provide excellent customer service... • responds to and handles guest problems and complaints...

• handles guest problems and complaints... • sets a positive example for guest relations... • empowers employees to provide excellent customer service...

Anticipate and address guests’ service needs... follow up with guest regarding satisfaction with guest-related issues... set up accurate accounts for each guest...

Answer guest questions or concerns regarding the origin, vintage, and style of various wines... move over sloping, uneven, or slippery surfaces as well as up and...

Answer, record, and process all guest calls, messages, requests, questions, or concerns... job number job category rooms & guest services operations location the...

Present physical and accurate check to guest and process payment... set tables according to type of event and service standards... welcome and acknowledge all guests...

How? by providing sparkling service... once you’re done with ordering, a guest pops by to sign up for a membership... because your sales colleague isn’t available...