TRABAJO TECHNICAL SUPPORT FOCUSED SERVICES MÁLAGA, MÁLAGA

Additional information the team our technical support team is critical to our success and mission... your impact provide tier 3 level technical support to customers...

Your responsibilities and impact as a technical support agent will be... – provide service with high quality, using the technical knowledge learned from internal...

– provide service with high quality, using the technical knowledge learned from internal training and support systems...   – answer and solve technical questions...

Your responsibilities and impact as a technical support will be... technical understanding/previous knowledge is a plus... answering incoming queries from customers...

Ensure that the technical debt is properly managed, with the support of sw architecture leads... support stakeholders to prioritize user stories and technical items...

Also, you will schedule and execute critical tasks, providing technical support in critical incidents, organize relevant training sessions for internal platform...

Providing technical support on-site or via remote-access systems... responding to cluers it support requests... maintain the inventory of technical equipment...

What you'll bring technical skills: experience in a technical business analysis role or similar... maintain a technical understanding of the solution being delivered...

Ability to create and maintain technical documentation... ability to identify and resolve technical issues... knowledge of technical aspects of a software product...

Broad technical knowledge with a good understanding of integration patterns (api’s, messaging)... layer diagrams to show the data flow and interactions between apis...