TRABAJO L2 SUPPORT MADRID, MADRID

? what are we looking for?we are looking for a l2 application support to contribute for a project with one of our global customers in the banking field...

?‍? responsabilidades clave:? resolución de incidencias en entorno multicliente? gestión de peticiones relacionadas con networking? gestión de peticiones relacionadas...

Manage various production support roles (technical l1/l2/l3)... supervise support activities, service delivery, engage in disaster recovery (dr) and it continuity...

support all milestone reviews related to the l2/l3 maintenance handover... provide maintenance on-call support as required to support on-site recovery of the core...

Conducting root cause analyses, requesting supplier support according to the defined sla and support process, implementing improvement measures, providing statistics...

Faulty hw replacement)shadowing l2 activities such as ccr implementations, l2 troubleshooting activities, etc... tasks and responsibilitiesto provide it system administration...