TRABAJO IT SERVICE MANAGEMENT LEAD MADRID, MADRID

Senior it project management group bnp paribas bnp paribas is an international bank with leading positions in the european market... experience in designing databases...

Experienceminimum of 5 years of experience in it project management and +10 years in it department, with a focus on development projects, combining experience in...

The it service owner is responsible to operate an it service e2e within the defined sla, including understanding and tracking the service dependencies...

Product & it project management i product it project management sr... lead the development team... this area is responsible for the assets optimization, short-term...

What are we looking for?we are looking for an it service owner isis-papyrus contribute for a project with one of our global customers in the banking field...

We aspire to lead the change in our industry rather than just react to it...   promote best practices and ensure effective change management processes are followed...

? what are we looking for?we are looking for an it service owner isis-papyrus contribute for a project with one of our global customers in the banking field...

lead initiatives to improve service revenue, contract penetration, and customer retention...   experience with cloud-based service platforms (e...

Platforms management... it risks cybersecurity services... t bnp paribas personal finance international shared service center... it has close to 185,000 employees...

Negotiation, conflict management and presentation skills are necessary... prior ict risk experience (it, cyber, vendor management etc... it operational risk officer role...

Familiarity with the mobile phone industry and online service markets, with strong experience in customer service and operational management... 主要职责（1）线上服务运营管理负责欧洲地区线上服务团队的日常管理，包括人员招聘、培训、绩效评估和激励机制。监督线上服务流程，确保服务质量和效率，及时处理用户反馈和投诉。优化线上服务流程，提高服务效率，降低运营成本，提升用户体验。（2）线上服务渠道管理管理和优化线上服务渠道，包括官方网站、社交媒体平台、在线客服、远程技术支持等。监控和分析线上服务渠道的表现，制定改进措施，提升渠道的用户覆盖率和服务质量。（3）数据分析与报告收集和分析线上服务相关的数据，包括用户行为、服务满意度、投诉处理等，为决策提供数据支持。定期生成运营报告，向管理层汇报线上服务的运营状况和改进措施的实施效果。根据数据分析结果，提出优化建议，推动线上服务的持续改进。（4）跨部门协作与产品开发、市场推广、销售等部门密切合作，确保线上服务与公司整体业务的协同推进。参与制定和执行跨部门项目，协调解决跨部门合作中的问题，确保项目顺利推进。（5）预算管理制定和管理线上服务运营预算，确保资源的合理分配和有效利用。监控预算执行情况，及时调整预算分配，确保运营目标的实现。任职要求（1）教育背景本科及以上学历，市场营销、管理学、通信工程、计算机科学等相关专业优先。（2）工作经验...

You bring significant experience in service delivery roles and have a proven track record of successful operational management in enterprise environments...

Knowledgeable on basics network management... basic knowledge on firewall, switch, router management is it a must... conform to and enforce company's it security...

Utilise knowledge management to drive forth automation... ability to work in a matrix management environment... collaborate with other it teams to manage the delivery...

· platforms management... · it risks & cybersecurity services... · - delivery management coordination with it ops (toolchain ci/cd) for pre-production and production...

Experience working in agile project management... active participation in project management communities of practice... ensuring the dependencies are visible and...

Platforms management... it risks cybersecurity services... behavioural skills good stakeholder and relationship management skills... et) the it, data and operations...