TRABAJO USER SUPPORT HELP DESK ESPLUGUES DE LLOBREGAT, BARCELONA

Years of experience building products for customer support... collaborate with external platform vendors to understand product roadmaps, advocate for customer...

You’ll act as a point of escalation, support knowledge-sharing, and collaborate with the service desk manager on daily team coordination...

What you bring experience in a service desk or it support role... escalate complex issues to 2nd line support when needed... what you’ll do provide 1st line it support...

Martech, crc, commerce, erp) to support seamless customer engagement and operational continuity... maintain a global product template and support localization, ensuring...

•    provide appropriate documentation for the product area, training and coaching to the business users, development, test and support teams...

Build and maintain ux/ui roadmap, prioritize the backlog, specify user stories with the help of a business analyst... provide recommendations and support for web...

You’ll help support the digital backbone of over employees, ensuring the reliability of it systems used across all areas of the business...