TRABAJO SENIOR SERVICE DESK ESPLUGUES DE LLOBREGAT, BARCELONA

What you bring experience in a service desk or it support role... contribute to documentation, knowledge base articles, and service catalog improvements...

You’ll split your time between providing high-level it support and guiding a team of service desk engineers to deliver outstanding service...

Thrive in high-pressure situations and maintain a strong focus on delivering exceptional service to customers...   can engage with and manage senior stakeholders ...

Determine cyber security requirements by evaluating business strategies and requirements following a risk-based approach, specifically for physical security solutions...

Provide level 3 (expert analysis/resolution required) support requests from users and customers as channeled by the support & operations team...

Stakeholder collaboration: collaborate with senior stakeholders to identify and implement improvements and enhancements to the labour solutions...

· ability to present information to a wide variety of internal stakeholders, including senior level leadership, and communicate effectively in english...